Field Service Technician

Objectives of this Role 

• Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products. 
• Demonstrate excellent technical, customer service and communication skills on the job.
• Train customer employees on fundamental operation and maintenance procedures for Schneider equipment. 
• Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices.

Duties and Responsibilities

• Perform installation, start up and debug of Schneider equipment at customer locations.  
• Provide service maintenance, troubleshooting, and training following established company procedures. 
• Greater than 75% travel required.
• Serve as the liaison between the customer and company.  Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.).
• Manage the assigned project ensuring schedules and objectives are met.  Ensure customer satisfaction by obtaining written site acceptance on work performed.
• Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment. 
• Utilize Dynamics 365 Field Service Module to complete daily time entries.  Provide trip report entries detailing service trip progression and results.  
• Manage trip expenses utilizing SAP Concur platform.
• Provide in-house technical and phone support when requested. 
• Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports.
• Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner.
• Perform other duties as assigned by management.

Skills and Qualifications

• Associates degree in applied technology or completed mechanical/electrical apprenticeship or equivalent experience. 
• Short-term training in programmable controllers is desired.
• 3+ years of experience in a field service capacity or as a plant maintenance technician.
• Strong electrical, mechanical, and programming background. This includes robotics and PLC ladder logic. FANUC robotics experience preferred.
• Demonstrated proficiency in MS Office applications.
• Excellent communication and organizational skills, with attention to detail.
• Strong sense of personal accountability regarding meeting deadlines.

Physical/Mental Standards

• Ability to operate computer, telephone, hand tools and shop equipment. 
• Ability to work independently.
• Electrical/mechanical/programming skills.
• Manual dexterity sufficient for constant use of a keyboard, mouse, hand tools and telephone.
• Speech and hearing sufficient for regular communications.
• Vision sufficient for use of a computer monitor and transaction documents.
• Ability to perform climbing, stooping, crouching, walking, grasping, talking, hearing and repetitive motions.
• Executing up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Close mental and visual requirements needed to perform work dealing primarily with machine building, electrical, mechanical, robotic, blueprint reading – mechanical and wiring, and customer service. 
• Ability to plan, schedule, train, check and evaluate work.
• Ability to troubleshoot immediately and independently as machine problems come up at customer site (electrical/ programs/machine).
• Valid driver’s license and acceptable motor vehicle record.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Conclusion

All employees are responsible for product quality and are required to understand and follow quality system procedures.  All employees have the responsibility, organizational freedom, and authority to initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

About Schneider

At Schneider Packaging Equipment Company, Inc. (“Schneider”), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that impact people’s daily lives. With 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper. To date, we have installed, and continue to support, over 3,500 world-class machines in some of the biggest manufacturing operations in the world. Driving solutions to address our customers’ specific issues pushes us to constantly innovate our machines, software, ancillary services and our company culture.

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