Consumer Reservations Consultant

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

Responsible for growing the consumer business by developing relationships with customers and increasing revenue growth. As a member of the consumer team, you will be responsible for pursuing and documenting all leads received through a variety of channels. Minimum quotas will be established and must be achieved consistently. Must possess a thorough understanding of all Uniworld products and policies. Provides information, support, advice, and service on all aspects of travel products while maintaining required performance standards.

This is a remote position, but candidates must be based in California.

KEY RESULT AREAS & ACTIVITIES PERFORMED

KRA – Consumer Sales:

• Generates sales opportunities through various channels of customer contact such as inbound & outbound call follow-up and emails with leads.
• Provide information to Guests for the purpose of promoting products and securing new reservations.
• Attends incoming contacts and matches products to customer's needs, ensures accuracy in every aspect of each customer transaction and identifies, researches, and resolves issues to the customer's satisfaction.
• Leverage strong customer service and sales skills to maximize sales opportunities on each customer contact.
• Learn, improve, and leverage software applications to efficiently process customer transactions.
• Responsible for high volume, inbound calls, and outbound dialing campaigns

KRA – Customer Service:

• Manage incoming calls involving routine client pre-departure inquiries on existing reservations. troubleshoot, research, and respond to pre departure inquiries from our guests.
• Responsible for responding to clients’ needs and requests in a timely manner, i.e. returning calls, answering e-mails, and following through on pending issues as it pertains to the booking process.
• Develop, cultivate, and maintain relationships with customers from the beginning of the lead through post-tour follow-up. to ensure client satisfaction and retention.
• Demonstrate exemplary customer support abilities.

EXPERIENCE

• At least 3 years of travel industry or Call Center experience in a sales capacity.

COMPETENCIES / ATTRIBUTES

• Creative, insightful, and innovative.
• Strong win-win attitude, while competitive and upholding a sense of accountability.
• Able to manage multiple projects, prioritize and make effective decisions in a fast-paced environment.
• Strong oral and written communication skills.
• Interpersonal flexibility
• Receptive to coaching and training a must.

Pay Range

• $18 / hour + incentive

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.