Business Development Manager - Education Services (ZR_17750_JOB)

This is a remote position.

Job highlights:

• Contract: Independent Contractor
• 40 hours per week, schedule during business hours between 8:00am to 5:00pm New South Wales, Australia time 
  

Client Timezone: NSW, AU

Key Responsibilities:

Operational Management:

• Scheduling & Calendar Oversight: Manage company-wide and Director’s schedules, bookings, and calendar coordination to ensure seamless operations.
  
• Platform & Compliance Management: Oversee and maintain key business platforms such as Momence and Teachworks for tracking lesson credits, re-enrollment, and student compliance. Conduct weekly health checks to ensure smooth operations.
  
• Invoicing & Payment Tracking: Issue and track invoices, follow up on overdue payments, and maintain detailed financial records in Teachworks/Momence.
  
• Onboarding & Offboarding: Manage end-to-end onboarding and offboarding processes for students and tutors, ensuring a smooth transition and compliance.
  
• Feedback & Review Management: Organize termly feedback calls, distribute feedback forms, and conduct monthly Google Review outreach to enhance client experience and gather insights for improvement.
  

Client Growth & Sales Development:

• Client Relationship & Sales Management: Oversee client relationships with a focus on growth, monitoring sales KPIs and managing follow-ups to ensure client satisfaction and retention.
  
• Sales & Growth Reporting: Track and report on key business metrics, leveraging data from platforms such as Excel, Teachworks, and Momence to inform growth strategies.
  
• Document & Marketing Preparation: Prepare proposals, presentations, and marketing materials in Canva, Notion, and Google Drive to support business development initiatives.
  
• Account Reconciliation: Manage accounts reconciliation, oversee the business bank account, and maintain accurate financial records with XERO.
  

Team & Capacity Building:

• Tutor & Team Coordination: Identify, recruit, and interview new tutors, ensuring team growth aligns with client demand. Monitor tutor capacity to support optimal student acquisition.
  
• Contract Management & Compliance: Oversee contract renewals and ensure all tutors are compliant with company policies, maintaining standards as the business scales.
  
• Strategic Support for Growth: Collaborate with leadership to identify and pursue strategic opportunities that will help scale the business effectively, including tutor capacity planning and new client acquisition.
  

Requirements:

• Proven Experience: 3+ years in business development, operations management, or client relations.
  
• Technical Proficiency: Strong familiarity with client management tools (Momence, Teachworks, Slack) and financial systems (XERO).
  
• Organizational Skills: Demonstrated ability to manage complex schedules, invoicing, and platform health checks efficiently.
  
• Client-Centric Mindset: Excellent communication and relationship-building skills with experience managing client relationships to support growth.
  
• Data-Driven Approach: Strong analytical skills to monitor and report on sales KPIs, business metrics, and growth opportunities.
  

• Opportunity for performance-based incentives
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job