Field Service Engineer

Job Description

About Us:

Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.

This is a remote role when not traveling in the field.

We will consider this person being based in most areas around the country!

Essential Functions:

• Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings

• The Field Service Engineer (Associate FSE) demonstrates and applies a broad knowledge of fundamental concepts, practices, and procedures of a particular area of specialization

• FSE’s primarily responsible for the installation, commissioning, and handover of Cognex designed systems and solutions to system integrators or direct end user customers

• The FSE’s independently perform a full range of standard work, refers complex and unusual problems to more senior team members, but applies solid problem solving skills to deal with most situations. Perform on-site engineering assignments such as installation and startup, testing & fault-finding diagnoses of materials/components of complex design

• Serve as the company’s first point of contact for the customer on administrative and technical matters for assigned projects. May be responsible for day-to-day coordination of Cognex’s resource and liaise with customer site manager

• Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client

• Provide basic training and mentorship to new FSEs, LPIs or customers

• Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed

• Provide timely, detailed, and accurate reports on service work performed and product performance

• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites

• Keep current with product technology; attend appropriate training courses when necessary

Knowledge, Skills, & Abilities:

• Demonstrated ability to independently complete technical analysis on standard solutions and correctly determine the appropriate course of action using solid and logical troubleshooting skills and sound judgment

• Ability to handle routine customer situations and has the proper discernment to escalate when necessary

• Dedicated, focused and with an eye for detail relating to customer satisfaction

• Intermediate knowledge and experience in Java Scripting for data formatting and/or communications scripting

• Intermediate knowledge of industrial controls, networking and communication protocols

• Excellent time-management & pro-active communication skills

• Ability to multitask and work under pressure situations demonstrating a flexible work style

• Independent self-starter and worker, as well as a conscientious team player

• Working knowledge of logistics products, solutions, and software

• Solid CAD capability - Ability to interpret mechanical design and electrical drawings, and panel designs is desired

Minimum Education and Work Experience Required:

• Availability to work evening and weekend hours or varying work patterns depending on market needs

• Ability to be on-call and respond to customer emergencies. Frequent overnights, 70-90% of the time are common depending on project schedules and location of the role

• Occasional international travel is possible to support North American customers

• Ability to work remotely proactively and productively, as well as within a team environment

• Must possess English language proficiency as a minimum for the role

• Valid Driver's License without restriction

• Typically requires 2-4 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator, machine builder environments) or education: Mechanical Engineering, Computer Science degree

Additional Job Description

Equal Employment Opportunity

Cognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.