Manager, Commercial Operations, AI

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

To help drive the rapid growth of our AI business, we’re looking for someone who is equally comfortable thinking strategically about the market and our place in it, as well as rolling up their sleeves and working hands-on with our sales team, partners, and prospects.

To be successful in this role you’ll have come from a cross-functional background.  You’ll have a natural ability to partner with leaders across our business to help drive critical programs to closure as well as a natural understanding of the market to help with the creation of new commercial offerings and the ongoing refinement of our Go To Market strategies and sales motions.

Key Responsibilities:

• Lead execution of commercial efforts (pricing, enablement, sales motions, etc.) for launching new digital products and updates to existing products

• Serve as an expert within the business on Genesys Digital & AI products, how we take those products to market, and how those products serve our customers

• Help develop new go to market strategies for Genesys Digital & AI, including growth within our install base, verticalization of offerings, and product led growth/low-touch selling motions

• Partner with leadership across Product, Sales, Pre-Sales, and Customer Success to execute on new and existing go to market strategies

Minimum Requirements:

• 5+ years of relevant professional experience, preferably within Enterprise Software or SaaS companies

• Experience in project/program management, consulting, corporate strategy, or strategic planning

• Experience in creating go-to-market strategies, sales playbooks, and other related sales collateral

• Extremely strong written and verbal communications skills, with an ability to simplify complex topics for diverse audiences

Desirable Skills:

• Experience in technical sales, pre-sales, or business development

• Experience with contact centers, customer experience management programs, and/or CCaaS platforms

• Experience with digital engagement strategies and technologies

• Experience with creating product-led growth strategies for SaaS businesses

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.