Billing Specialist, Collections

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As Qualia embarks on the next phase of growth, we are seeking a Billing Specialist, Collections to help fuel Qualia's rapid growth. The Billing Specialist, Collections will contribute to our billing process. The ideal candidate for this role is customer service focused, detail oriented, and a strong communicator. You’ll be responsible for following up on outstanding payments, assisting customers in the billing related questions and concerns, facilitating invoice requests, and processing refund requests. 

RESPONSIBILITIES

• Create invoices and custom billing materials to be sent to a customer
• Review customer payment plans regularly for timely payments, follow up where necessary
• Respond to customer billing questions
• Flow concessions and refunds through the appropriate approval process as well as issue approved refunds
• Assist customers in the resolution of failed charges
• Work with our payment processor to resolve any blocked payment issues 
• Assist customers with payment set up
• Work with Finance to ensure proper period cut off for month end close procedures
• Review billing process and recommend improvements where possible

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Independent self-starter and adaptable in a fast-paced and changing environment
• Strong verbal and written communication skills
• Customer service oriented
• High attention to detail 
• Ability to work well with ambiguity, solve problems and think on your feet
• 4+ years of customer service experience, with at least two in a billing role, or Bachelors Degree with 2+ years of customer service experience 

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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