Product Manager, Messaging

See yourself at Twilio

Join the team as Twilio’s next Product Manager, Messaging

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to play a pivotal role in shaping, defining and executing our product vision and strategy.  You will collaborate closely with cross-functional teams, including engineering, design, and GTM to bring to life groundbreaking solutions that will shape the future of the international supply domain.  You will lead the ideation, development, and launch of high-impact products, while also mentoring and guiding a team of product managers.  

Specifically, this role will lead the SMS Messaging supply products for the Business Communication division.

Responsibilities

In this role, you’ll:

• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap.
• Partner with cross functional peers to drive product planning, design, execution, and delivery of product investments against defined success metrics.
• Partner with BD team on business development opportunities via alliances, partnerships, acquisitions and marketplaces.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.
• Continuously shape new global messaging supply strategies with our GTM team to effectively control and manage a highly volatile environment
• Lead supporting product managers to ensure ecosystem is performing optimally at all times

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in relevant domain; MBA or advanced degree preferred
• 4+ years of experience in product management, with a focus on messaging and CPAAS
• Proven track record of leading successful product launches and driving product strategies
• Good analytical skills with the ability to synthesize complex information into actionable insights
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels
• Use of quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable team, product, and financial performance
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting tasks and provide the day-to-day blocking and tackling against ambiguous and complex challenges. 
• The ability to collaborate and influence effectively across cross-functional teams.
• The demeanor and maturity to present complex business and technical concepts, trade offs, and difficulties to internal and external audiences up to C-level executives and to know when and how to assert opposing viewpoints when necessary. 

Desired:

•  A strong balance of business acumen, technical insight, and user-centered design skills to make the right tradeoffs for optimizing costs, quality, and business value while standing up for your customers’ needs.
• Strong understanding of the global messaging industry, trends, technologies and market dynamics
• Proficiency in agile development methodologies
• Results-oriented mindset with demonstrated ability to meet or exceed goals 
• Experience with messaging supply chain operations

Location

This role will be remote, and based in the United States, but is not eligible to be hired in CA, NY, NJ, WA, PA, CT, or District of Columbia

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only*

The estimated pay ranges for this role are as follows

• Based in Colorado or Washington D.C. : $123.520.00 - $154.400.00 USD  
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130.720.000 -  $163.400.00USD.
• Based in the San Francisco Bay area, California: $145.280.00- $181.600.00 USD.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until November 15th, 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.