Product Manager

Job Summary:

JOB DESCRIPTION – PRODUCT MANAGER

Location: Toronto, ON or remote across Canada

Division: Ticketmaster NA – Festivals & GA (Universe)

Line Manager: Senior Product Manager

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

Universe is a leader in online ticketing for general admission events. We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe.

Our global team of over 70 operates as an independent entity within the larger Ticketmaster / Live Nation family, setting our own roadmap and operating a modern tech stack (including Kubernetes, Docker, Flux and more), all with the financial backing and resources of a Fortune 500 company. Free concert tickets are a cool perk too!

THE JOB

As an intermediate Product Manager, you will help to define the next generation of online ticketing. Working closely with our Engineering, Design, and Business Development teams, you will help to be the voice of the customer, understanding their needs and translating those needs into next-generation products for our customers and clients to love. You’ll accomplish this with a get-it-done attitude, sharp attention to detail, and you’ll work to evolve and iterate our platform helping to bring it to the next level.

WHAT YOU WILL BE DOING

• Determine and prioritize customer and client wants and needs utilizing market and user research techniques.

• Work cross-functionally with Business Development, Marketing, Design, Engineering, and Client Support to deepen understanding of customer, client, and team needs/areas of improvement.

• Lead product discovery engagements by analyzing qualitative and quantitative data points to make sure we’re solving the right problem.

• Define and oversee product feature creation, with a focus on minimum viable product (MVP) development and future iteration planning.

• Be a key contributor to the build phase by ensuring the product meets and exceeds the quality and methodologies that make our product a leader in the space.

• Work and collaborate with your squad to plan sprints, run story acceptance meetings, and monitor progress to move projects forward.

• Measure, analyze, and report on product metrics to help grow, innovate, and improve.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Minimum of 2 to 3 years of work experience in a product management or similar role.

• Experience working in ticketing and/or the events industry is a bonus.

• Experience using JIRA, ZenHub, Pivotal Tracker, or other Agile product development platforms.

• Strong problem-solving capabilities, technical aptitude and experience with data-driven decision making.

• Skilled at working effectively and collaboratively with cross-functional teams.

• Solid sense of customer empathy and a passion for building quality products.

• Experience working in a start-up or a marketplace environment.

YOU (BEHAVIOURAL SKILLS)

• Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.

• Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.

• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

• Inquisitive – A forever student, always seeking to learn and grow with and from your peers.

• Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.

• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
 

The expected compensation for this position in British Columbia is: $95,680 - $119,600 CAD annually.
 

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.
 

#LI-REMOTE