CPT-7079 Sales and Customer Support VA (Telehealth) at 20four7VA

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CPT-7079 Sales and Customer Support VA (Telehealth)

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior to Advanced Level
MIN. HOURS/WEEK: 20 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: between 3:00 pm to 7:00 pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral accent
REGION PREFERENCES: No preference

We are a sleep apnea treatment company seeking a dedicated Patient Support Specialist to assist patients and drive successful treatment outcomes. The ideal candidate will play a key role in patient outreach, sales support, and customer service, ensuring a seamless experience for our clients.

Responsibilities

• Patient Outreach and Sales Support
  • Contact patients via phone, email, and text to encourage the completion of sleep studies and dental impressions.
  • Provide detailed explanations of treatment options, including the benefits of our services.
  • Upsell and cross-sell additional services or products that can enhance patient outcomes.
  • Address patient inquiries, concerns, and objections, guiding them toward successful treatment completion.
• Customer Support
  • Respond promptly to patient inquiries regarding sleep apnea, treatment options, and company policies.
  • Provide excellent customer service, fostering strong, trusting relationships with patients.
  • Assist in resolving patient issues, coordinating with other departments as necessary.
  • Maintain detailed records of patient interactions, ensuring all communications are logged in the CRM.
• Data Management
  • Update patient records and track progress within the Salesforce CRM.
  • Monitor patient compliance with sleep study requirements.
  • Generate reports to monitor key performance indicators (KPIs) related to patient outreach and sales activities.
• Dental Impression Kit Management
  • Provide clear instructions on how to use dental impression kits.
  • Follow up with patients to ensure the timely return of completed kits.
  • Coordinate shipping and logistics for dental impression kits.

Qualifications

• Strong communication and interpersonal skills, with a focus on sales and customer support.
• Excellent organizational and time management skills.
• Proficiency in using customer relationship management (CRM) software, specifically Salesforce.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Basic understanding of medical terminology and patient care is a plus.
• Experience in telehealth or healthcare is nice to have but not required.

Applications/Software

• Salesforce
  Phone System TO BE PROVIDED

Client industry: Health, Wellness, and Fitness

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!