Sales Product Support Specialist

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, people and progress so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

We are looking for an experienced product management and marketing professional to support product teams who are focused on consumer credit data, the reporting and processing of credit data, and the regulatory environments that govern credit data. Specifically, this role is designed to support the efforts of our Acquisition and Prospecting products. You will support product strategy, product development, innovation and go-to-market plans/campaigns. You will be asked to work well across multiple teams: Data Development, Compliance, Legal, Sales, Operations, Marketing and other internal partners. You will understand how lenders are using our products and services today and will not only provide support but will also collaborate with internal product managers, customers and partners in all facets of the job.

Responsibilities Include:

• Provide product and market support to Product, Marketing, Sales and Operations teams to help increase revenue in the North American market.
• Support product enhancements and go-to market plans to guide market input into creation and on-going development of product enhancements or new products and services.
• Help plan product strategies, including go-to-market activities and product development roadmaps by using a product management and marketing methodology
• Support sales engagements by providing product demonstrations and participating in sales presentations when needed
• Consult on and design compliant solutions that meet clients' needs and work with implementation teams to ensure delivery.
• Collaborate with Legal and Compliance to assess risk, develop controls, and present requests to executive partners for approval.
• Support Product team to improve business operational procedures working with product managers and other company partners.
• Support Product team to research billing/invoice requests and revenue tracking monthly.
• Write user stories, lead grooming/scrum meetings with development team, analyze product deficiencies, work with design team on UX/UI, and manage User Acceptance Testing (UAT)

Qualifications

• 2+ years of experience in product management or product development in B2B (business to business) or B2C (business to consumer) products or companies
• 5+ years of customer service experience
• College degree
• Experience with the Financial services industry

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.