Senior Technical Consultant-D365 CE

Job Description

JOB DATA

JOB TITLE: Senior Technical Consultant-D365 CE

Job Summary

A Senior Technical Consultant at Argano is an experienced technical professional responsible for mid to large scale software development tasks as part of client projects. They are responsible for delivering quality work independently on mid-size to large client projects. They work as part of a team and participate in code reviews under the direction of more experienced consultants on larger workstreams. They have demonstrated their ability to work with high quality on substantial project tasks independently. This position is responsible for the identification of features, design, development, unit testing, and validation support of applications, processes, and solutions.

Responsibilities

Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices

• Experience building, maintaining and troubleshooting Power Automate Flows
• Working knowledge of Power Platform, Azure, Azure Data Factory and other related tecnologies
• Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
• Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities
• Strong knowledge of dual write and Dynamics 365 integration approaches
• Bachelor’s degree in information systems management, Computer Science, or related experience
• Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)
• Possess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills
• Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
• Effective multitasker who can work on a variety of issues at the same time
  
  

Key Responsibilities

• Troubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption for Clients.Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as required
• Estimate and develop modifications from customer’s enhancement requests, and coordinate with support lead and client through to deployment
• Possess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support lead
• Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
• Keep abreast of the latest D365 updates, patches, and emerging features, and make recommendations for system improvements and enhancements.
• Maintain and improve Argano’s client care team’s knowledge base
• Assist with implementation project work as required
• Mentor junior team members
• Should be open to work in different shifts (time zones) as needed.
  
  

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.