Director of Development Operations

• • Creating new initiatives to promote donor retention and inspire further giving.
  • Executing direct mail and social media strategies as part of BHCHP’s goal to increase donor retention, acquisition, and increased giving.
  • Developing donor retention plans to revitalize lapsed and LYBUNT donors.
  • Collaborate with Communications staff and Development Team to develop and closely monitor an annual timeline of compelling fundraising materials and content including appeals, hard copy newsletters, annual stewardship report, and monthly e-newsletters.
  • Work with the Development Operations Manager to plan, run reports, monitor, and analyze the monthly performance of BHCHP’s fundraising outreach to individual donors, including segmentation, prospect research and relationship management.
  • Work closely with Development Operations Manager, Director of Major Gifts and Chief Development Officer to identify major gift prospects in the annual giving prospect pool.
  • Work in partnership with the Development Operations Manager to ensure timeliness and accuracy of donor acknowledgements, financial reporting, donor mailing lists and customer service for donor inquiries.
  • Develop and implement strategies to grow our Hope & Dignity Society of donors giving on a monthly basis.
  • Oversee all in-house development department functions such as acknowledgments, database management, donor research, mailings, and special events.

• Work with team leadership to provide a vision, direction, and financial goal for all BHCHP’s Development events.
• Supervise the Special Events Manager in setting event timelines, budgets, sponsor recognition, publicity, and program flow, including for the Annual Gala, Sox for Socks, Community Sock Drive, Emerging Leaders Soiree & other ELB events, Winter Walk, donor stewardship events, and other events as they arise.
• Work with Corporate Relations Manager and Special Events Manager to oversee the development of sponsorship benefits and materials.
• Develop strategies to convert special event donors to annual fund donors.

• Serve as primary point of contact for ELB leadership, working in collaboration with Development Team colleagues (Director of Corporate & Foundation Relations, Corporate Relations Manager, and Special Events Manager) and Communications Manager to increase involvement/support of a diverse group of young professionals in the Greater Boston area.
• Set and monitor specific goals for the Emerging Leaders Program including membership, engagement, and fundraising.

• This position requires some evening and weekend work.
• Duties and responsibilities may be added, deleted or changed to meet program needs, at the discretion of the Chief Development Officer.

• Supervise the Special Events Manager.
• Supervise the Development Operations Manager.
• Supervise a new position for Individual Giving.

• Bachelor's degree required.
• Minimum of 8 years of development experience with a proven track record in: individual donor cultivation/engagement/solicitation, annual giving growth and management, fundraising events, development operations and gifts management.

• Strong track record in fundraising strategy and operations.
• Skilled in overseeing, identifying and maximizing areas of growth and potential within and outside of annual giving.
• Strong background in achieving progressive fundraising growth through special events.
• Excellent interpersonal, relationship building, communication (verbal and written) and organizational skills.
• Deep understanding of how to utilize data to inform donor engagement/retention strategies.
• Experience in developing processes and systems for a growing development effort.
• Strategic thinker employing innovative and creative approaches to deepen donor engagement and support.
• Must be proficient in Raisers Edge and able to run reports, Microsoft Outlook, Word, PowerPoint, and Excel.
• Supervisory skills in supporting staff towards a common goal.
• Results and goal oriented whether working independently or as part of a team.
• Ability to handle multiple projects and deadlines.
• Track record of effective collaboration with peers, ability to build trust-based relationships. internally and externally.
• Strong commitment to the mission of BHCHP and/or knowledge of issues relating to healthcare, poverty and homelessness.

• The compensation starts at $105,000 annually and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.