Summary
UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a talented team of individuals, the System Engineer's primary role will be onboarding our new customers, while developing, delivering, and supporting servers, services, and security solutions.
Knowledge and Skills
A qualified individual will possess the following:
- Commitment to living our Purpose and doing what is best for our clients
- Positive “can do” attitude
- Comfortable taking calculated risks and learning from failure
- High level of integrity
- Ability to work with self-direction and motivation
- Ability to collaborate, communicate and build consensus across the team
- High standard of quality and timeliness when determining personal work goals and schedule
- Strong interpersonal and networking skills
- Excellent oral and written communication skills
Qualifications
We seek energetic candidates and thrive in a learning environment. We have a strong team that will help you learn, but ask our employees to take the initiative for their own development. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
We operate in a fast-paced, ever-changing technology world, so duties and responsibilities can change. Initially you will be responsible for the following key activities and probably a few others based on our focus areas at the time.
- Deploy, migrate, manage, and troubleshoot Windows-based systems
- Lead technical efforts on multiple concurrent internal and customer-facing projects
- Ensure engineering support requests are answered in a timely manner in alignment with defined SLAs
- Ensure vulnerabilities are managed with priority, to align with the UFS vulnerability policy
- Adhere to UFS change management policies
- Perform technical research, development, and documentation for product development initiatives
- Provide stewardship and administration for existing products and internal systems
- Continually design, develop, and revisit existing engineering processes
- Identify and implement process improvements and automation
- Create or gather reports and information as needed.
- Work in a 24/7 Fast paced environment
- Actively participate in special projects and strategic initiatives based on UFS priorities for the year
- Be willing to travel up to 25%
- You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.
Education and/or Experience
- 5+ years working with Windows servers
- 2+ years’ experience working with RMM tools
- 3+ years demonstrating best-in-class customer service
- Demonstrated willingness and acceptance of change
- Familiarity with the concept of Change Management and a preconceived appreciation of ITIL
- Final-tier understanding of 4 or more of the following technologies: Hyper-V, VMware, Endpoint Management, Active Directory, RDS, Citrix VDI, Exchange or Microsoft 365, RSA/2FA/Etc
- Demonstrated ability to ‘fly without a net’ regarding final-tier support
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Typical office environment
- Travel may be required (up to 25%)
Benefits
- Health, Dental & Vision Insurance; eligible Day 1 of Employment
- 401k Match of 100% up to 6% of your Salary
- Paid Holidays
- Vacation & Sick Time
- Volunteer Time Off
- Opportunities for Advancement
- Gym Membership Reimbursement Program
- Wellness Program to lower your Monthly Premium
- Child Fundraiser Donation Program
- Matching Gifts Program
- Employer Paid Premium for Life Insurance
- Short/Long-Term Disability Coverage
- Flexible Spending Healthcare Accounts
- Employee Referral Benefits
- Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
- Robust Leadership Development Program
- Employee Assistance Program
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
