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E-commerce Support Specialist (WooCommerce Expertise)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience in WooCommerce sites, Proficient in live chat communication, Attention to detail in product management, Ability to generate engaging content.

Key responsabilities:

  • Active support on live chat with customers
  • Creating Product SKUs and ensuring accuracy
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See more BruntWork offers

Job description

This is a remote position.

Schedule:  Monday-Friday; 9:00 AM - 5:00 PM Vancouver Time

Responsibilities:
  • Active on "Live Chat" dealing with customers
  • Placing orders for customers through their account or ours depending on situation
  • Creating Product SKU's with accurate data entry.
  • Using AI to generate product descriptions based on description from staff and following template
  • Communicating with packaging team to troubleshoot issues with orders (wrong label, missing items etc).
  • Dealing with complaints and issues by offering customers credit/coupons or other alternative to mitigate issues.
  • Generate Newsletters based off template with weekly updates.
  • Record payments and place orders in processing

Requirements
Requirements:
  • Experience in WooCommerce sites
  • Proficient in managing live chat communications, assisting customers with order placements, and resolving complaints through proactive support, including offering credits or discounts as needed.
  • Experience creating and managing Product SKUs with high accuracy and attention to detail, ensuring product information is correctly recorded.
  • Ability to generate product descriptions using AI tools, following provided templates and refining inputs from staff to create clear, engaging content.
  • Strong ability to collaborate with internal teams, such as the packaging and fulfillment teams, to address order-related issues, such as mislabeled or missing items.
  • Familiarity with order processing, payment recording, and weekly newsletter generation, ensuring updates align with provided templates and organizational standards.


Benefits
Independent Contractor Perks:
  • HMO coverage after 90 days
  • Permanent work from set up
  • Immediate hiring


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Problem Solving

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