Market Research and Insights Analyst

OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, quantitative analytics, Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Telecommunications, Financial Services, Specialty Retail, Hospitality and Software, helping them gain a deeper understanding of their customers, develop actionable insights, and improve business processes.

Comcast Cable’s Consumer and Employee Experience (CX/EX) Insights team supports the greater Comcast organization to make better, more informed business decisions from insightful market research data. The team delivers on this by providing research support services and market research insights across Comcast’s divisions and product lines, and by fulfilling both quantitative and qualitative market research projects.

We are seeking a Market Research and Insights Analyst to support the development and execution of both CX and EX insights research practice. This role provides a great opportunity for an analytical, independent and dynamic individual to be part of a high-performing team, gain experience in a range of market research and consumer/ employee insights methodologies, and to support a large corporation in its multiple and varied improvement efforts. This is a full-time, contract position based on the East Coast. While the role can be performed remotely, candidates in the Philadelphia area are preferred for a potential hybrid work model.

Core Responsibilities and Tasks

• Assist in the development and execution of CX and EX research projects and in particular, data verification, analysis and visualization while creating compelling insights decks.

• Collaborate with partners and team members to translate business questions into research designs and analytics plans that tell a compelling story.

• Handle research-related ad-hoc requests such as data validation, survey writing, testing, and fielding as needed.

• Support the research team's needs such as compiling, reviewing, proofing, and editing decks, documents and reports.

• Coordinate and manage abbreviated research studies, using agile research tools.

• Update tracking studies, focusing on KPI's changes.