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Language IVR Testing Specialist - R01543549

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

New Jersey (USA), United States

Offer summary

Qualifications:

Proficiency in Russian, Cantonese, Mandarin, Strong background in IVR testing, Familiarity with Twilio or equivalent IVR technologies, Proficient in ALM testing tools, Bachelor's degree in related field preferred.

Key responsabilities:

Conduct IVR testing across languages
Design and execute test plans and cases
Analyze and report testing outcomes
Collaborate with stakeholders on IVR processes
Coordinate with QA, development, and product teams

Brillio Information Technology & Services XLarge https://www.brillio.com/

5001 - 10000 Employees

See more Brillio offers

Job description

Language IVR Testing Specialist

Primary Skills

Cucumber, Jenkins, Postman, Selenium, System Integration testing, TDD - Test Driven Development, Test Data Management, Zephyr

Specialization

Quality Engineering - Web Applications & Microservices: SDET

Job requirements

Candidates : 1 for Russian and 1 for Mandarin and Cantonese together

Job Summary: We are seeking a highly skilled and detail-oriented Language IVR Testing Specialist to join our team. This role focuses on testing and validating Interactive Voice Response (IVR) systems across multiple languages, specifically Russian, Cantonese, and Mandarin. The ideal candidate will have experience with IVR testing, strong test design and execution skills, and proficiency with testing tools like ALM. Experience with Twilio or general IVR systems is required. Strong collaboration and interpersonal skills are essential for working closely with cross-functional teams and delivering clear, concise reports.

Key Responsibilities:

Conduct IVR testing in Russian, Cantonese, and Mandarin, ensuring accuracy, usability, and functionality in all target languages.

Design and execute test plans and cases for IVR systems, focusing on language-specific nuances and user experience.

Analyze and report testing outcomes, identifying issues and working with relevant teams to resolve them promptly.

Collaborate with stakeholders to refine and improve IVR test cases and user flows.

Use testing tools like ALM for tracking and managing testing activities, ensuring comprehensive test coverage and documentation.

Work with Twilio or other IVR platforms to integrate and test voice interactions in target languages.

Coordinate with QA, development, and product teams to maintain high-quality standards in IVR functionality and user experience.

Qualifications:

Proficiency in Russian, Cantonese, and Mandarin for testing and validation purposes.

Good to have - Strong background in IVR testing, with experience in test design, execution, and reporting.

Good to have -Familiarity with IVR platforms, including Twilio, or equivalent IVR technology

Proficient in testing tools such as ALM (Application Lifecycle Management).

Excellent collaboration and interpersonal skills, with a proven ability to work effectively in cross-functional teams.

Detail-oriented with strong analytical and problem-solving skills.

Bachelor’s degree in computer science, Linguistics, or a related field (preferred but not required).

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.