Offer summary
Qualifications:
2+ years end-user support experience, 2+ years troubleshooting desktops in corporate networks, 1+ year financial industry experience preferred, Strong written and verbal communication skills, Bachelor’s Degree or equivalent experience.
Key responsabilities:
- Provide end-user desktop support remotely
- Respond to Level 1 and 2 service ticket requests
- Document technical issues and resolutions
- Escalate problems to next level support
- Engage with vendors for warranty service repair