Insurance Phone Audit Center Coordinator

Your role...

We are seeking a highly organized and adaptable individual to fill the role of Insurance Phone Audit Center Coordinator. This position requires a strong ability to multitask, prioritize tasks, and work independently. The primary responsibilities include managing office operations, assisting with customer service, and supporting audit processes.

After 3 months you will...

• Demonstrate active listening and clear communication, including the ability to effectively understand and respond to customer inquiries.
• Address complaints and conflicts with professionalism and calmness.
• Quickly identify and resolve customer issues.
• Ensure accuracy and completeness of information.
• Manage multiple tasks simultaneously.
• Respond promptly to customer inquiries.
• Be a lead for the team when the PAC Manager is off-site.
• Assist auditors and customer service team members when PAC Manager is off-site.
• Oversee day-to-day office operations, including maintaining a clean and organized workspace.
• Manage office supplies and equipment.
• Coordinate office events and celebrations, such as birthdays and team-building activities.
• Assist with employee onboarding and offboarding processes.

What you need to succeed...

• Strong organizational and time-management skills
• Insurance audit experience preferred
• Excellent written and verbal communication skills
• Proficient computer skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate
• Positive and proactive attitude
• Experience in customer service or administrative roles (preferred)
• Flexibility and adaptable to changing priorities.
• Experience in a fast-paced, deadline-driven environment is beneficial.
• A strong understanding of audit processes and procedures is a plus.

Your Compensation…
Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $12.73 per hour - $26.75 per hour.

The salary range may vary based on the specific geographic location in which the candidate resides. 

Your Benefits and Perks...

• Eligible for all medical & dental benefits on Day 1
• Eligible for 401k with employer match after 12 months of employment
• Generous PTO plan with paid holidays & floating holidays
• Development & growth opportunities
• Teamwork-oriented work environment

1. Video Screen
2. Behavioral Interview with Talent Acquisition
3. Online talent assessment
4. Hiring Manager interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.