Job Description
Technical Writer | Developer Experience and API Product| Remote, Eastern Time Zone
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a Technical Writer to join our ever evolving Developer Experience and API Product team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About The Team
Worldpay powers the technology behind some of the most innovative companies in the world and is known as the leading payments technology provider in the industry. At Worldpay, we are on a mission to modernize our technology and supercharge developers with APIs that are simple to integrate yet powerful. The Developer Experience and API Product team owns the vision for how we empower developers with innovative tools, products, and delightful self-service experiences. This team plays a pivotal role in Worldpay, focusing on our API products and end-to-end user journeys in our developer portals. Because this team unifies capabilities across the domains, this is a highly collaborative team that works closely with stakeholders across the organization such as other Product leaders, UX, engineering, operations, sales, and marketing.
What you’ll own
As the Technical Writer within the APIs & Developer Experience team, you will be responsible for producing, editing and reviewing user-friendly documentation, including API product guides, documentation, technical specifications, user guides, and knowledge base articles, ensuring accuracy, clarity, and coherence. You will work closely with the engineers, architects, system analysts, Product Managers, and other stakeholders to help execute the product vision for API documentation. The ideal candidate is an experienced Technical Writer with real-world experience creating external facing technical documentation targeted for Developers.
The
Technical Writer will be a developer experience champion, a great team player who works with encouraging approach with cross functional teams. Curious, motivated, forward-thinking can-do attitude could join the team.
- Work closely with cross-functional teams, including software developers and product managers, to gather information and understand complex technical concepts for effective documentation
- Organize and maintain a centralized repository for all documentation, ensuring version control, accessibility, and ease of navigation
- Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance, with alignment on industry trends, technologies, and best practices in technical writing
- Conduct research, gather requirements, and stay up to date with the latest software features and updates to deliver accurate and relevant documentation
- Participate in usability testing and provide feedback to enhance the user experience of our applications and documentation
- Ensure that API documentation adheres to the company's brand and style guidelines, is user-friendly, and follows industry best practices
- Work closely with product managers and subject matter experts to understand the API's functionality, use cases, and target audience
- Organize and structure the API documentation, keep the API documentation up to date with the latest API releases, changes, and improvements
- Passionate about keeping documentation cohesive and organized to help execute our content strategy
- Interested in coding. Though this role won't involve programming, you will be working with a lot of templating tools, tailored to engineers.
- Work with other technical writers across teams to help adopt and implement best practice guidelines and working agreements to accomplish consistency while allowing for self-service
Where you’ll own it
You’ll own it in our Cincinnati Hub, or remotely from somewhere in the Eastern Time Zone!
What you bring
- 3+ years of relevant experience writing and leading technical documentation for developers.
- Exceptional writing and editing skills. You can write technical documentation in a readable way, and write compelling articles to drive engagement
- Experience with HTML, CSS, VS Code, Git, Postman and Markdown
- Good understanding of RESTful APIs and web applications, including JSON, XML, Swagger/OAS, YAML and related technologies
- Amazing interpersonal communication. You can build relationships quickly and find successful outcomes across teams
- Strategic thinker that can identify opportunities in our content strategy, execute new initiatives, and then measure their success
- Strong team player, comfortable collaborating with and coordinating the efforts of cross-functional colleagues.
- Highly self-motivated with a strong will to win, ability to take ownership and desire to drive for optimal business results.
- Ability to operate independently and manage multiple projects simultaneously, under the supervision of Senior Technical Writers / Product Managers
- Ability to adapt to and embrace frequent change with a positive attitude.
- A self-starter with a can-do attitude who can operate with minimal direct/daily supervision.
- Bonus if you have experience with APIs as a developer
Worldpay perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program
What Makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
- Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
- Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
- Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career.
We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $65,440.00 - $106,660.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
