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Delivery Head

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

15+ years in customer services leadership, Experience in SaaS industry preferred, PMP certification required, Bachelor's or Master's in Computer Science.

Key responsabilities:

Lead large teams and complex projects
Manage accounts with a focus on customer experience
Drive improvements to solve customer problems
Develop relationships in a global environment

Elfonze Technologies Scaleup https://www.elfonze.com/

201 - 500 Employees

See more Elfonze Technologies offers

Job description

This is a remote position.

Job Description

• 15+ years of experience leading customer services and managing large account, preferably in the SaaS industry • Experience leading large teams, complex projects with multiple stakeholders and having accountability for a P&L • Deep passion for customer experience, coupled with a driving motivation to solve their problems and continually improve their experience • Proven ability to develop strong working relationships in a matrix, global environment and establish a high level of credibility across functional lines of business and organizational levels • Excellent leadership and team management skills. • Exceptional communication and interpersonal skills. • Strong comprehension, analytical and problem-solving abilities. • Financial acumen and experience managing budgets. • Ability to work in a fast-paced, dynamic environment.