Job Description:
At HGS, we are passionate about helping organisations improve their customer experience and operational processes. As a Proposal Writer, you will play a key role in producing persuasive, high-quality proposals that demonstrate our expertise to both public and private sector clients. This role will require you to write compelling responses to bids, distilling complex information into clear and concise narratives that highlight HGS’s strengths. You will work closely with the Bid Manager and collaborate with teams across sales, marketing, legal, and operations to gather and organise the content necessary for bids. This requires you to manage multiple projects and deadlines, while ensuring that all submissions meet client requirements and reflect HGS’s governance standards. You will also research and incorporate industry trends and competitor insights into proposals to enhance their competitiveness. Your attention to detail and proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, will be key as you draft and edit bid responses. You will also contribute to maintaining a repository of standard responses and documentation to streamline future submissions. This role offers an exciting opportunity to influence HGS’s ability to secure new contracts and grow our business.
HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like
What we are looking for:
We are seeking an experienced Proposal Writer with a proven track record in crafting winning proposals, ideally within the BPO or customer experience management sectors. You should be able to transform complex technical information into compelling and persuasive content, tailored to meet diverse client needs. Collaboration is essential in this role, as you will be working with teams from various departments to gather input for bid submissions. Strong organisational skills are necessary to manage multiple deadlines, and you must be comfortable working in a fast-paced environment where attention to detail is critical. You should also have a strong understanding of bid management processes, as well as current industry trends, to ensure our proposals remain competitive. The ideal candidate will have excellent communication skills, both written and verbal, and will be comfortable presenting and defending bid content when necessary. Your proactive approach, adaptability, and commitment to producing high-quality work will make you a valuable asset to our team.
Requirements:
As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
SSP Innovations, LLC
HALO Branded Solutions
Alimentiv
