Profile
We offer remote work opportunities (AK, AR, AZ, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
Provides guidance and consultative support to internal TriWest business owners or their supporting staff related to TriWest’s contract-related policies and processes and supporting their engagement with Attorneys. Consultation includes answering questions about policies/procedures relating to contracts or contract adjacent processes (Ex. Finance/Purchasing, RFP, etc.) and assisting with navigation and compliance. Using analytical listening skills paired with an in-depth knowledge of the policies/practices of multiple departments, will give white-glove service to contract requesters for an ease-of-use experience while ensuring that the Legal Department receives all needed information to support their contract request. With a focus on continuous improvement for the department, identify evolving opportunities to enhance the contract intake process to enhance requester experience and departmental efficiencies.
Education & Experience
Required:
- High School Diploma or GED
- Exceptional written and verbal communication skills, with the ability to collaborate effectively with stakeholders at all levels
- Experience managing, interpreting, and/or explaining policies, regulations or processes in a professional environment
- Experience routinely using MS Word, Excel, and Office programs
- 5+ years of professional work experience regularly interfacing with internal or external clients
- Experience in serving as an expert or Subject Matter Expert (SME)
- Experience organizing and facilitating meetings
Preferred
- Project Coordination or Project Management experience
- Legal Operations experience
- Professional experience in tracking, handling or referencing a variety of complex commercial contracts.
- Experience writing instructional or procedural, or similar, company documents
- Experience actively working in a Contract Management System (CMS), Contact Relationship Management (CRM), or similar system
- Experience in process improvement and/or process flow documentation
- Experience reviewing, editing and/or managing contracts is highly preferred
Key Responsibilities
- Serves as the main point of contact in the Legal Department for TriWest staff wanting to request a contract or ask questions about contract related processes.
- Provides white-glove service guiding staff and consultants through the full contracting lifecycle, and using knowledge of department policies, problem solving, and proactively asking questions to SME inside/outside the Legal department to help guide the requesters back on track when needed.
- Maintains expert knowledge of all TriWest policies relating to purchasing and contracting processes and use independent judgment and discretion to provide guidance to internal clients to assist with understanding and navigating processes.
- Offer clear proactive communication related to relevant TriWest processes, policies and procedures via phone, email, instant messaging and potentially in-person interactions with TriWest staff and consultants.
- Become the departmental expert on the Contract Intake process, including Contract Management System (CMS) contract record entries, department processes, workflows, etc.
- Determines appropriate course of action, or pathway for each request based on company policy, priorities, and department needs.
- Initiates and participates in meetings with stakeholders to work through contract related questions/issues
- Demonstrates helpful, approachable and friendly interactions with all TriWest staff whether their solution is within or external to the Legal Department.
- Regularly attend meetings for ePMO and/or departments/projects to have an ear into upcoming contract work that will need to be initiated and reinforce Legal department policies and priorities.
- Help to identify and implement new opportunities in process improvement for TriWest Business Owners and/or Attorneys.
- Assists in the continuous improvement of policies and practices relating to the full contract lifecycle
- Assists in maintaining procedures relating to managing company contracts.
- Assist in monitoring the current contract workload of all attorneys and building future workload expectations based on contract consultation feedback, discussions with those not yet ready to request a contract, meetings of other departments, etc.
- Plans and coordinates projects, and prepares related management and statistical reports.
- Performs administrative support, which may include coordinating meetings, preparing meeting minutes, updating department documents, and other administrative duties as assigned.
- Must be able to work independently.
- Provides administrative back-up support for paralegals and non-attorney staff.
- Performs other duties as necessary.
- Regular and reliable attendance is required.
Competencies
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
Communication / People Skills: Ability to speak and write persuasively under positive or negative circumstances; adapt to different styles; listen critically; collaborate and work in a team.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without prior specific direction and to find necessary resources.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Proficient with Microsoft Word, Excel, and Outlook. Experience with contract management systems/databases (familiarity with Agiloft is a plus).
Working Conditions
Working Conditions
- Availability to work non-regular hours as necessary
- Does not require fully on-site position
- May be in office, hybrid or fully remote
- Must provide AZ business day hours availability
- Extensive computer work with prolonged periods of sitting
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $67,000 - $86,000 depending on experience*
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
