Description
We are seeking a Director of Legal Operations to plan, direct, coordinate, and oversee legal Post-Production operations activities, while taking an active role in supporting company growth through and customer-facing service delivery activities.
The Director is responsible for on-time delivery of Legal Transcription workflows while ensuring the deliverable is aligned with client quality expectations and profitability targets.
Responsibilities
· Overseeing day-to-day legal transcription operations. Managing near-term capacity to ensure delivery is on time and in line with quality commitments across legal flows.
· Defining legal operations strategy, structure, and processes to balance turnaround, cost, and quality in transcription.
· Overseeing the delivery queue monitoring and the resolution of bottlenecks in cross-functional collaboration with company-wide departments including customer support, customer success and development teams.
· Setting, measuring, and improving standards in legal delivery and quality.
· Designing and managing onboarding and training processes for employee and contractor transcriptionists.
· Measuring, reporting and improving operational efficiency across all legal workflows, including the setting and monitoring of employee and contractor KPIs to ensure efficiency and utility targets are met.
· Monitoring the on-going budgeting and pricing process ensuring KPIs and targets relating to gross margin and S&O are met.
· Collaborating with customer experience, sales, development, and product teams to ensure optimal inter-department processes aid all goals across the legal vertical.
· Creating and overseeing root cause analysis and corrective action taken with performance issues both in delivery and quality of legal flows
· Overall owner for end-to-end operations activities on legal Real-time and Legal Assistant products
· Effectively handling customer complaints to ensure customer retention in line with company growth targets
· Responsible for effective legal transcriptionist recruitment process, ensuring the setting and meeting of quality standards and onboarding and retention targets in line with set capacity targets. Long term capacity planning across all legal
workflows to ensure community growth to support ambitious company growth targets
· Working closely with the R&D, product, and data scientist teams to improve existing products for the legal market.
· Providing line management to legal quality specialists, legal delivery specialists, and legal schedulers including routine check-ins, performance management, and personal development support.
Requirements
§ 5 years in industry minimum: working knowledge of legal transcription market including court reporting, deliverables, technologies and workflow
§ 10 years supervisory/line management experience in operations or related field
§ Extensive knowledge of the principles, procedures, applicable laws, and best practices in and for the legal industry
§ Experience working cross-functionally with colleagues at varying levels of seniority driving shared company goals
§ Technology-oriented with strong desire to find efficiencies and benefits in automation and AI
§ Excellent organizational skills and attention to detail.
§ Strong analytical and problem-solving skills.
§ Outstanding communication and presentation skills
§ High-energy, positive attitude; must be motivated to work hard in a fast-paced environment.
§ Experience in BI reporting building
§ Strong business acumen with a broad understanding of fundamental business principles
§ Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
Desirable:
· Accredited Court Reporter
· Experience managing transcriptionist contractor communities
· Degree/MA in related field (Business administration and technology)
What Makes Verbit Unique?
Verbit’s 500+ individuals share a vision of making all video and audio content accessible to everyone. Verbit’s in-house, AI-based solutions take live and recorded audio and video to the next level with the support of 35,000 human professional transcribers. Our captioning, transcription, translation and audio description are trusted by more than 2,000 customers globally, including leading universities, corporations, legal agencies and media entities to make their content accessible, engaging and interactive!
Verbitizers are actively making the world more equitable for individuals with disabilities every day. After achieving the milestone of becoming a “unicorn company” and showcasing 6x revenue growth year over year, we are humbled and still fascinated by this ride. Verbit currently has a market cap of $2B, which is still growing. You too can join our journey toward accessibility and the reinvention of industry practices. Join our offices in New York, San Francisco, Tel Aviv and Kyiv to take advantage of flexible remote work opportunities and work with amazing people.
Do You Have Verbitzer DNA?
Verbitizers have the initiative to bring goals and dreams to fruition with a can-do attitude and the motivation of true go-getters.
We’re a group of:
· Tech-savvy individuals who are always open to more growth and learning opportunities
· Adaptable and flexible people who thrive in a fast-paced, startup environment
· Creative minds who rethink and question how to outperform past results
· Effective communicators who can promote and represent Verbit’s tech and brand
Verbit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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