Technical Account Manager (TAM) - LATAM 

Technical Account Manager (TAM) - LATAM - (Brazil)

Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing development of a powerful, purpose-built software platform. In 2014, after 8 years of intensive software development, we launched the world’s most advanced validation software to help revolutionize the speed, precision, transparency and intelligence of validation in the Life Sciences sector. The solution is now used by some of the world’s leading Life Sciences companies.

As Kneat continues to expand, we are seeking a skilled and customer-focused Technical Account Manager (TAM) to join our team. As a TAM, you will be the primary technical point of contact for our valued customers, ensuring their success with our products and services. You’ll collaborate closely with cross-functional teams, providing technical expertise, troubleshooting assistance, and strategic guidance. 

Responsibilities: 

• Customer Success: 

• Build strong relationships with key stakeholders within customer organizations.  

• Understand customer goals, challenges, and pain points. 

• Work closely with the Kneat CSM, aligning on Technical Solution deliverables to meet & exceed our customers’ required Business Outcomes - completing an overarching Success Plan for each assigned account. 

• Proactively address customer needs and concerns. 

• Technical Support: 

• Provide pre-sales and post-sales technical support. 

• Troubleshoot issues, identify root causes, and implement solutions. 

• Train customers on product usage and best practices. 

• Product Expertise: 

• Become an expert on our products and services. 

• Relay customer feedback to engineering teams for continuous improvement. 

• Collaborate with Product Owners and engineering teams to address customer-specific requirements. 

• Performance Optimization: 

• Analyze customer environments and recommend optimizations. 

• Ensure successful deployments and performance enhancements. 

• Sales Collaboration: 

• Work closely with sales teams to drive new business and upsell opportunities. 

• Participate in customer presentations and demos. 

• Reporting and Documentation: 

• Complete Quarterly and Annual Reviews with the customer. 

• Maintain accurate records of customer interactions. 

• Generate reports on product performance and customer satisfaction. 

• Best Practices: 

• Establish and communicate best practices for product usage. 

• Guide customers toward successful outcomes. 

Qualifications: 

• Bachelor’s degree in a relevant field (Computer Science, Engineering, etc.). 

• Proven experience as a TAM or in a similar customer-facing technical role. 

• Strong technical background with knowledge of software, cloud services, and IT infrastructure. 

• Excellent communication and problem-solving skills. 

• Ability to work independently and collaboratively. 

• Fluent in Spanish, Portuguese and English is required.

If you’re passionate about customer success, thrive in a dynamic environment, and enjoy solving complex challenges, we’d love to hear from you! 

What We Offer You

At Kneat, we truly value ideas and collaboration so we’ve created an environment that builds, protects and celebrates teamwork. Our strong culture is central to our continued success.

We offer programs and rewards that one would expect from a highly successful and growing technology company:

• A fantastic culture, team, energy, and a high-growth successful company
• Competitive salary and benefits
• Flexible work arrangements
• Health benefits
• Training & professional development

We invite interested applicants to share their resume and cover letter.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Kneat is an equal opportunity employer.