Customer Success Partner

At 3P Learning, we're not just creating educational products; we're crafting masterpieces that set the gold standard in global EdTech excellence. Our products are not just tools; they're tickets to learning adventures loved by millions of children worldwide! 
 
If you are ready to dive into a role that’s not just a job then look no further, because at 3P Learning, we’re on a mission to revolutionise education and have a blast while doing it. 

Are you passionate about customer success, dedicated to delivering exceptional value, and skilled at building lasting relationships? Join our team as a Customer Success Partner (CSP). 

What you will be doing... 

In this role, you will be responsible for retaining and growing revenue from mid-sized accounts in their second year and beyond, ensuring customers have a successful, value-driven journey. 

• Build and nurture long-term relationships with key stakeholders based on an understanding of the customer’s desired value.  

• Develop and execute a territory plan for customer health checks, training, and satisfaction measures, aiming for high levels of retention. 

• Engage customers consistently throughout their journey, by acting as a trusted advisor, understanding customer goals, and positioning products to meet specific needs. 

• Own the renewals sales process from quotation through to renewal closed. 

• Mitigate churn by addressing customer pain points and encouraging feature adoption and continued engagement including through delivery of high quality, impactful training sessions.  

• Identify growth avenues, including license expansions and product additions, aligning offerings with customer needs.  

• Collaborate with New Business teams by identifying and passing leads for potential product expansion. 

• Work closely with customer support, product teams, and marketing to enhance customer satisfaction and contribute to product development. 

Ideally, you will have... 

• At least 3 years' experience in managing Education Technology accounts, with a focus on customer retention and relationship-building. 

• The ability to identify upsell and expansion opportunities within the existing product family to deliver added value. 

• Strong proficiency in consultative selling techniques, with an emphasis on understanding and aligning with customer goals. 

• Ability to analyse customer data and usage trends to proactively identify both growth opportunities and potential risks, such as churn. 

• Competent at objection handling, particularly around budget constraints, decision-making processes, and product usage. 

• Excellent presentation skills and confident in delivering training to large groups of key stakeholders within the education market. 

• Strong relationship-building abilities, excellent communication, data-driven insights, and proficiency in handling objections related to budget or product usage. 

• Exceptional organisational skills with strong attention to detail, adept at managing multiple accounts and tasks within a structured territory plan.  

• Up-to-date understanding of the UK education market, including government policy trends, school funding dynamics, and specific challenges faced by key stakeholders within the primary education market.  

Ideally, you will be... 

• Results-focused, motivated by KPIs and sales metrics, with a strong drive to meet and exceed retention and growth targets. 

• Skilled in using customer insights to inform territory plans and ensure alignment with the company’s product offerings and pricing models.  

• Enthusiastic about building long-term partnerships with educational institutions, becoming a trusted advisor who understands their unique needs and is committed to supporting their success. 

• Flexible and proactive in finding solutions that balance client needs with company goals, comfortable handling dynamic situations and adapting to evolving customer needs. 

• Willing to travel as needed within the designated territory and for team meetings. 

Why Join Us? 

Be part of a passionate, supportive team committed to making a difference in education. You'll have the chance to grow lasting relationships within the education sector, focusing on transformative solutions that drive value and foster a love for learning.