Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.
The Client Manager works in a fast-paced, dynamic environment alongside subject matter experts, project management, and operations staff within the Revenue Services and Case Management business line.
Responsibilities
The Client Manager works in a fast-paced, dynamic environment alongside subject matter experts, project management, and operations staff within the Revenue Services and Case Management business line. This position provides motivated individuals an opportunity to contribute to the success of exciting educational initiatives nationally. The Client Manager is responsible for managing, maintaining, and growing client relationships with state agency and local education agency (school district) stakeholders. This will be accomplished through direct client interaction, as well as collaboration with internal teams. This role must effectively integrate capabilities in client management and project management. The Client Manager will be responsible for the coordination, implementation, execution, and completion of assigned Case Management projects ensuring consistency with company strategy, commitments, and goals while maintaining the highest levels of client satisfaction and compliance. The Client Manager is expected to be a self-starter who can quickly learn our web-based technology offerings. They will be flexible, reliable, detail-oriented, enthusiastic, and must have the ability to manage multiple tasks and clients simultaneously. The Client Manager will also play a significant role in business development, including performing market research and analysis, leading sales meetings, writing proposals, and participating in local conferences.
Client Management
- Learn/Understand Federal, state, and local Special Education policies as they pertain to our education clients
- Focus on developing long-term client relationships – expand influence, increase retention, solve issues, and drive satisfaction
- Responsible for the coordination, implementation, execution, and completion of assigned projects ensuring consistency with company strategy, commitments, and goals
- Assist in managing an established professional services portfolio for Southeast School Districts and Charter Schools in the K-12 Education sector
- Lead client engagements/interactions with clients (e.g., client meetings, communication via email and telephone)
- Coordinate the delivery of services among different program activities to increase effectiveness and efficiency
- Proactively identify problems and provide solutions to clients
- Assess best practices and program risks
Business Development & Growth
- Identify opportunities to work with new clients and expand services with current clients
- Participate in discovery conversations
- Lead or support demonstrations of our software solutions
- Create and manage documents such as pricing letters, proposals, and contracts
Collaboration & Coordination
- Contribute to a professional and respectful team dynamic with a culture of mutual accountability
- Deliver results in terms of client success metrics, both individually and collaboratively
- Collaborate and coordinate with team members to meet our clients’ needs. Examples include:
- Coordinate the creation of status update meeting materials, respond to system, data, or reporting requests, and evolve our services based on training and help desk feedback
- Work with team members to understand implications of policy shifts and effectively communicate with clients, track trends, and ensure adherence to contractual obligations
- Serve as the client contact re: change request process, taking independent or collaborative action to achieve results
Qualifications
Education/Experience:
- Bachelor’s Degree Required
- 2+ years of relevant work experience in the fields of Business, Sales, Education, Technology, Government, or the Consulting field
Required Skills
- Highly organized and skilled at prioritization
- Flexible, self-starter possessing intellectual curiosity
- Strong understanding and commitment to working in a team-oriented environment
- Ability to use sound judgment in completing tasks independently and to seek guidance, when needed
- Creative problem-solving ability and willingness to develop a consultancy mindset
- Ability to manage multiple tasks or clients simultaneously in a fast-paced environment
- Ability to be decisive, consistent, transparent, and open to feedback
- Effective communication skills (presentation, facilitation, and written)
- Able to work with a diverse range of people
- Demonstrated expertise in MS Office products, particularly PowerPoint, Excel and Word
- Travel Required: 25-50%; mostly local
- K-12 Education and/or project management experience is preferred
Working Conditions
- Office Setting
- Some travel required
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
As required by applicable law, PCG provides the following reasonable range of compensation for this role: $70,000-$80,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Compensation
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
EEO Statement
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
