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Customer Engagement Advocate III - Sacramento, CA

Remote: 
Full Remote
Contract: 
Full time
Salary: 
73 - 93K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
California (USA), United States

Offer summary

Qualifications:

Ability to obtain relevant Gaming License(s), Strong troubleshooting technical skills, Proficiency in Microsoft Office suite, Analytical and problem-solving abilities, Casino industry experience preferred.

Key responsabilities:

  • Oversee customer implementation of systems
  • Troubleshoot, diagnose, and resolve technical issues
  • Provide updates to management on account status
  • Gather user feedback for improvements
  • Build and maintain strong client relationships
Everi Holdings Inc. logo
Everi Holdings Inc. Information Technology & Services Large https://www.everi.com/
1001 - 5000 Employees
About Everi Holdings Inc.
Everi is a diverse collection of incredibly dedicated and fiercely talented individuals committed to giving casino patrons and operators alike a premium experience on the casino floor. We are artists, developers, accountants, marketers, and visionaries. We dream, design, program, and build. We listen, help, and serve. And we create the fun times. From game content and cabinets that creates trailblazing player experiences to financial technology solutions that bring security, utility, and efficiency to the gaming floor, Everi was built to be a transformative force. The company delivers superior game content and hardware with an install base of more than 14,000 games inclusive of both original content and licensed brand themes. From its award winning mechanical reel slot machines to its innovative Empire series, Everi designs and manufactures gaming cabinets that are impossible to miss on the casino floor and resonate with a variety of players. Everi also provides proven, tier one land-based game content to online social and real-money markets via its Remote Game Server and operates social play for fun casinos. Everi has at least one financial technology product in more than 800 casinos in North America all aimed at driving funds to the floor. In fact, the company’s more than 4,000 fully integrated kiosks and ATMs deployed in the field processed more than 103 million transactions, totaling more than $27 billion in dollar volume over the last year. The company also helps operators comply with the growing burden of regulatory obligations and is the leading gaming industry supplier of Anti-Money Laundering (AML) compliance software with installations in more than 500 North American locations. Please play responsibly. Gaming problem or concern? Visit https://www.ncpgambling.org/
See more Everi Holdings Inc. offers

Job description

Department: Field Service

Location: Sacramento, California

Description

Are you a problem-solver with a knack for keeping everything running smoothly? As a Customer Engagement Advocate III at Everi, you'll be at the heart of our customer operations, ensuring seamless transactions and handling escalations like a pro! You'll manage accounts where our Fintech software powers transaction processing and step in as the go-to point of contact when our customers need an expert on hand.

**Must reside in the Sacramento area to be considered**

What Will You Be Doing?

  • Oversee customer implementation of technical systems, software, and hardware.
  • Assist with installing and deploying products and third-party software as needed.
  • Provide weekly updates to management on account status, project progress, and any issues.
  • Investigate and analyze emerging issues; prepare reports as required.
  • Collaborate across teams for efficient deployment, maintenance, and feedback-driven improvements.
  • Gather user feedback to identify trends and opportunities for enhancement.
  • Assess system architecture, configurations, and security during installation and upgrades.
  • Escalate issues promptly and follow up for timely resolutions.
  • Support application security, compliance, and data protection practices.
  • Troubleshoot, diagnose, and resolve technical issues; assist with client training.
  • Attend customer meetings to ensure exceptional service and satisfaction.
  • Monitor and maintain necessary product consumables for client needs.
  • Build and maintain strong client relationships through training and support.

Skills, Knowledge and Expertise:

Requirements:

  • Ability to obtain and maintain relevant Gaming License(s).
  • Strong technical skills in troubleshooting devices and equipment with a solid foundation in technical knowledge.
  • Excellent judgment, adherence to rules and guidelines, and strong time management and organizational skills.
  • Proficiency in Microsoft Office suite and a strong understanding of Windows.
  • Proven analytical and problem-solving abilities.
  • Ability to collaborate effectively across teams.
  • Ability to travel 40-50% of the time within assigned regions.
  • Casino industry experience preferred.

Why Us?

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!

Join us and enjoy an outstanding benefits package including:

  • Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
  • Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.



The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is is $73k-$93k salaried.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

LI-Remote

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportCustomer Relationship ManagementCasino SecurityProject ManagementHardware TroubleshootingAccount ManagementMicrosoft Operating Systems

Other Skills

  • Problem Solving
  • Collaboration
  • Time Management
  • Organizational Skills
  • Analytical Thinking
  • Microsoft Office
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