Customer Trust & Engagement Manager

Job Description:

Overview: We are seeking a highly motivated Customer Trust Manager to join our Customer Trust & Engagement team. The ideal candidate will be responsible for creating, managing, and optimizing content that effectively communicates Autodesk’s security, privacy, resilience, risk, compliance, and responsible AI practices. This role requires an diligent person with excellent writing skills and an understanding of cybersecurity challenges and technology. 

Key Responsibilities:

• Content Creation: Develop engaging and informative content for the Autodesk Trust Center, including web pages, blog posts, whitepapers, infographics, presentations, and videos.
• Content Coordination: Work closely with the peers within the Trust Org and with the Content Strategy team to create and execute on a content roadmap that aligns with Autodesk’s goals and effectively communicates our practices and policies to those without security expertise.
• Research & Continuous Learning: Stay up-to-date with industry trends and best practices in security, privacy, resilience, risk, compliance, and AI to ensure content is relevant and accurate.
• Collaboration: Collaborate with internal teams, including Trust, Legal, Product Management, Sales, and Marketing, to gather information and ensure content relevance and accuracy.
• Content Management: Oversee the content lifecycle, including planning, creation, editing, approval, publishing, and performance analysis on the Trust Center and Trust Enablement Hub.
• Audience Engagement: Incorporate tactics, such as pop culture references and social media trends, to ensure content is both useful and engaging. 

Qualifications:

• Bachelor’s degree in Computer Science, Marketing, Communications, Journalism, or a related field; or 2-4 years of experience in content creation or in the cybersecurity industry.
• Moderate understanding of security, privacy, compliance, and AI risks.
• Exceptional visual design, writing, editing, and proofreading skills.
• Ability to translate complex technical concepts into clear, concise, and engaging content.
• Excellent project management and organizational skills.
• Strong analytical skills with the ability to interpret data and metrics to inform content strategy.
• Ability to work independently and collaboratively in a fast-moving but supportive environment.

Preferred Qualifications:

• Experience with digital marketing.
• Knowledge of AI and machine learning technologies.
• Deep understanding of application vulnerabilities, cyber threat techniques, and threat prevention technologies
• Familiarity with compliance standards such as GDPR, CCPA, and ISO 27001.

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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