Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Health Special Risk, Inc. is seeking a Customer Service Representative to join our team in Plano, TX. This position will be responsible for assisting callers with inquiries, complaints, or problems and provide an accurate and efficient response. This position will handle a high volume of inbound calls and should seek to create a positive experience for each caller. 

This position is a hybrid role and will be in the office Tuesday – Thursday and work from home Monday and Friday.

Health Special Risk, operating as a division of Brown & Brown Insurance, specializes in providing Accident & Health, Special Events insurance products, and administrative services to licensed agents, brokers, and insurance companies across the United States.

Health Special Risk offers a benefits and compensation package that meets today's most important needs and includes:

• Competitive pay based on experience.

• A challenging and stimulating career that provides growth and development.

• Group medical, dental, vision, life, and disability benefits.

• Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.

• A chance to work for a smaller business and be recognized, while enjoying the stability and benefits of an S&P 500 company as a member company of Brown & Brown, Inc.

If you want to be part of a growing organization that is energetic and driven, contact us today.

JOB DUTIES:

• Professionally handles all incoming calls from claimants or medical providers and ensures that issues are resolved both promptly and thoroughly. 

• Thoroughly and efficiently gathers customer information and then assess and fulfills customer needs. 

• Provides a complete and accurate response to all questions. 

• Creates tickets to the Claims Department for further handling of an issue identified during the call. 

• Ensures that all follow-up calls/actions are done in a timely manner. 

• Documents all calls and any follow-up actions. 

• Maintains a balance between company policy and customer benefit in decision making and handles issues in the best interest of both the customer and company. 

• Strives to meet or exceed call center metrics while providing excellent customer service. 

• Learns and understands all types of policies administered by the company. 

• Completes all required and assigned internal and external training before assigned due dates. 

• Other duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent and one to three years experience in a similar position and/or an equivalent combination of education and experience.

• Previous call center experience preferred.

• Proficient with MS Office, specifically Outlook, Word, and Excel.

• In-depth knowledge of medical insurance policies and schedule of benefits.

• Excellent written and oral communication and interpersonal skills.

• High-level typing skills.

• Ability to remain calm in stressful situations. 

• Ability to maintain a high level of confidentiality.

• Familiarity with medical terms and billing preferred.

• Medical insurance background preferred.

• Previous experience using Five9 phone system preferred.

For more information about Health Special Risk, please visit our website at www.hsri.com.  

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself  

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.