Offer summary
Qualifications:
Fluent in German and English professionally, both spoken and written., Analytical and critical thinking skills., Previous experience in customer service preferred., Ability to switch between customer communication channels., Willingness to work in the Lisbon office at least 2 days per week..
Key responsabilities:
- Engage with customers while solving complex issues.
- Mediate disputes between buyers and sellers.
- Ensure timely resolution of customer queries through various channels.
- Provide valuable feedback to improve overall customer experience.
- Collaborate closely with other departments to enhance services.