Match score not available

Patient Financial Services Representative I (Remote)

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 
Minnesota (USA), United States

Offer summary

Qualifications:

Experience with cash payments handling, Exceptional customer service skills, Know-how in office equipment usage.

Key responsabilities:

  • Manage and resolve high volumes of accounts
  • Act as the primary liaison for patients
  • Provide support for insurance and billing issues
  • Perform account analysis to resolve financial responsibilities
  • Follow up on delinquent accounts and payment plans

Job description

Building Location:
Business Service Center

Department:
46100 Patient Financial SVCS

Job Description:
Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication.

Education Qualifications:

Required Qualifications:

  • Experience with handling cash payments, self-pay collections and exceptional customer service skills.

  • Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Preferred Qualifications:

  • Experience in customer service, call center and/or collections

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:
1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:
Day Rotation (United States of America)

Shift Start Time:
Days

Shift End Time:
Days

Weekends:

Holidays:
No

Call Obligation:
No

Union:
DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:
11/19/2024 11pm

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collections
  • Customer Service
  • Verbal Communication Skills

Finance Assistant Related jobs