About EAB
At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards .
For more information, visit our Careers page.
Launch Consultant - Associate
The Launch Consultant (LC) works in partnership with our university and community college partners and with internal teams, alongside the Strategic Leader (SL) and Business Analyst, to manage our Student Success Technology partner implementations. This includes managing project timelines, consulting partners on workflow design related to implementation, and ensuring partners successfully go live on time, and gain early value in our technology. The Launch Consultant has the primary responsibility for supporting client relationships in collaboration with the SL, given a client’s goals, resources and timeline.
In addition to partnering with senior academic leaders (including but not limited to Provosts and Vice Provosts) to implement our student success technology platform, the LC will work with academic advising and other support departments to drive depth and breadth of use of the platform, leverage analytics to identify new areas of opportunity, and work with senior academic leaders to identify and overcome systemic obstacles to student retention and graduation success.
This position may be based in Washington, D.C.; Richmond, VA; or is open to remote employment in the continental U.S.
Primary Responsibilities
Implementing Student Success Technology:
- Develop an understanding of partner goals and keep abreast of changes in the partner's situation; communicate these goals and changes to the project team
- Collaborate with the Strategic Leader and Business Analyst in leading the partner project team throughout implementation, ensuring goal and priority alignment
- Maintain the end-to-end relationship with universities and community colleges utilizing EAB’s Student Success technology, from initial onboarding, to go-live, through user training, project management, and consulting
- Complete gap analysis of existing advising, support processes and student experience across each school as a means of identifying missed opportunities developing the optimal workflow integration of the platform
- Monitor technology implementation progress, answer questions and devise solutions to partner problems
- Work with partner on appropriate change management strategies to implement the platform
- Partner with EAB technical/data support staff and internal teams to ensure smooth implementation of our technology platform
- Take appropriate action when dealing with project risk and less desirable outcomes during implementation.
Driving Student Success Technology Impact
- Serve as the central point of contact, working closely with the project owner and application administrators at each partner institution through the full implementation process and post-implementation, helping communicate updates to program sponsors/senior leaders as needed
- At times, partner with the SL in leading and facilitating partner discussions and meetings both via phone and in person
- Develop engagement strategies with key stakeholders
- Provide feedback and support to product management team to continue to further refine and enhance the technology
Basic Qualifications
- Bachelor’s degree
- 2+ years of work experience
- Must possess at least two of the following:
- Consulting experience
- Client management experience
- Project management experience
- Experience working in the higher education industry
- Experience presenting to groups or facilitating training sessions
- Demonstrable analytical reasoning or quantitative analysis
- Experience facilitating and managing organizational change
- Experience communicating with senior leadership and or executive teams.
- Willingness to travel 30 - 50% domestically (varies by product)
- Valid driver’s license
Ideal Qualifications
- Deep knowledge of academic advising and undergraduate programming
- Consulting experience in the areas of enrollment management and student retention/success
- Proven ability to drive change and achieve results in an academic setting
- Experience working with student information systems and student data
Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise
If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.
Compensation
The anticipated starting salary (base) range for this role is $44,000 - $65,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.
This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.
Benefits
Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
- Medical, dental, and vision insurance plans; dependents and domestic partners eligible
- 20+ days of PTO annually, in addition to paid firm and floating holidays
- Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
- 401(k) retirement savings plan with annual discretionary company matching contribution
- Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
- Employee assistance program with counseling services and resources available to all employees and immediate family
- Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
- Gender affirming care coverage
- Fertility treatment coverage and adoption or surrogacy assistance
- Paid parental leave with phase back to work program for birthing and non-birthing parents
- Access to milk shipping service to support nursing employees during business travel
- Discounted pet health insurance coverage for dog and cat family members
- Company-provided life, AD&D, and disability insurance
- Financial wellness resources and membership in a robust employee discount program
- Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
Benefits kick in day one; learn more at eab.com/careers/benefits .
At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.
To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
