Payroll International Operations Advisor

The purpose of the Senior International Operations Advisor role is to lead and coordinate all aspects of the payroll process for our top-tier accounts across multiple international regions.

This individual will be responsible for ensuring the precision, timeliness, and compliance of payroll operations according to internal policies and regulatory standards.

They will play an essential role in maintaining the satisfaction of our clients and preserving the integrity of the business.

By coordinating interdepartmental efforts, mentoring the payroll team, and continually seeking ways to improve processes, the Senior International Operations Advisor will drive efficiency, accuracy, and payroll best practices to support the company's strategic objectives.

Main Responsibilities:

• Oversee the end-to-end payroll process for top-tier client accounts, ensuring accurate and timely delivery of services.
• Partner with internal and external teams to enhance process efficiency and coordinate on all payroll-related items.
• Contribute to financial audits by providing records and documentation related to payroll, as required.
• Address any payroll-related queries and issues in a professional and timely manner, ensuring customer satisfaction.
• Regularly review and update payroll policies and procedures, keeping abreast of changing legislation.
• Implement and oversee robust procedures for managing payroll across multiple countries, ensuring they are scaling in line with business growth.
• Manage payroll operations process for clients, in all countries, ensuring employees are paid accurately, compliantly and on time
• Query and incident management, via multiple communication tools
• Maintain all required departmental/management KPI and SLA reporting accurately and timely
• Proactively engage clients via multiple communication tools

Qualifications:

• Bachelor’s degree in finance, Administration, or a related field desired
• CIPP Qualified advantageous

Experience:

• Proven experience in a similar role at a global level, with a strong understanding of international payroll procedures and legal requirements
• Fluent in English is essential, additional languages are Desirable
• Proficiency in payroll software and good knowledge of MS Office
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• High degree of professional ethics, integrity, and confidentiality
• Ability to work under pressure, meet deadlines, and prioritize tasks effectively

Competencies:

• Client focus
• Commercial acumen
• Excellent communicator
• Innovative and creative thinker
• Effective decision maker
• Organised worker