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Support Engineer (relocation to Cyprus)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Cyprus, Kazakhstan

Offer summary

Qualifications:

At least 2 years experience in support/system engineering, Experience in end-user support, SQL and scripting knowledge, Good spoken and written English.

Key responsabilities:

  • Provide level 2 end-user support
  • Maintain and support technical needs
  • Automate daily routine tasks
  • Work within a hybrid team environment
EPAM Systems logo
EPAM Systems XLarge https://www.epam.com/
10001 Employees
About EPAM Systems
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.
See more EPAM Systems offers

Job description

Do you have a knack for technology? Are you at your best when supporting others? Do you have a proven ability to solve complex issues, covering technical needs? If so, we have the perfect opportunity for you.

We are looking for a Support Engineer to provide support and maintenance services for level 2 end-user support from our office in Cyprus in a hybrid setup. You will be part of an existing team with double function (Operations L2 support and Testing automation of regression tests).

Responsibilities


  • At least 2 years of experience as a support/system engineer
  • Experience in end-user support
  • SQL and scripting knowledge
  • Customer friendliness and proactiveness in finding the best solution to the problem (short and long-term)
  • Ability to quickly learn and dig into new areas
  • Experience in automation of daily routine tasks
  • Good spoken and written English


Requirements


  • At least 2 years of experience as a support/system engineer
  • Experience in end-user support
  • SQL and scripting knowledge
  • Customer friendliness and proactiveness in finding the best solution to the problem (short and long-term)
  • Ability to quickly learn and dig into new areas
  • Experience in automation of daily routine tasks
  • Good spoken and written English


We offer


  • Private healthcare insurance
  • Regular performance assessments
  • Family friendly initiatives
  • Corporate Programs including Employee Referral Program with rewards
  • Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
  • *All benefits and perks are subject to certain eligibility requirements

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

ScriptingAutomationEnd-User Training And SupportSQL (Programming Language)

Other Skills

  • Problem Solving
  • Adaptability
  • Customer Service
  • Verbal Communication Skills
Are you interested?

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