Job Description Summary
Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence.
This is a remote role that requires the candidate to work onsite at our customer location(s). To provide onsite customer support, candidate will need to be available to work in the Hinsdale/DuPage County IL area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Responsibilities:
- Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
- Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
- Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Effectively communicate and partner with teammates and colleagues.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow
- up, leading to customer satisfaction.
- Implement GE/customer facility contract, supporting business goals and objectives.
- Lead, instruct, and assist technicians on basic and complex repairs and resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
- Share on-call/pager responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools, and test equipment, and ensure calibration.
- Maintain approved parts inventory.
- Manage vendors' service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
- Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
Quality Specific Goals
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Required Qualifications
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 2 years of experience servicing medical equipment;
- OR equivalent military education and a minimum 2 years of experience servicing electrical or mechanical equipment;
- OR High School Diploma/GED and a minimum 4 years of experience servicing medical equipment.
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
- The successful applicant must comply with GEHC's standard background check, including a post
- offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Special Physical Requirements
- Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
- Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
- Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision, and depth perception.
- Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Desired Qualifications
- Experience working in a hospital environment
- Prior experience as a Biomedical Technician
- Certified Biomedical Technician
- Customer Service/Customer Facing experience
- Networking/Cyber Security
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
