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Contact Center Representative (5083)

Remote: 
Full Remote
Contract: 
Fixed term
Salary: 
23 - 29K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Excellent communication skills, 2-3 years of call center experience, Proficiency in internet and MS Office, High-speed internet access required, Windows-based laptop/desktop needed.

Key responsabilities:

  • Manage verification and follow-up calls
  • Maintain professional attitude with strong interpersonal skills
  • Resolve issues efficiently using phone and electronic communication
  • Utilize MS Office tools for task streamlining
  • Work flexible hours between 6 am - 6 pm PST
Advantmed logo
Advantmed Large https://www.advantmed.com/
1001 - 5000 Employees
About Advantmed
Advantmed is a privately held company founded in 2005. The organization initially focused on record retrieval but has evolved into an innovative healthcare information management company that helps health plans and Managed Care Organizations optimize revenue and improve quality outcomes. Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including NCQA-certified HEDIS® measure software, risk analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, prospective assessments, and provider education. Our strategy reflects our flexibility and commitment to meeting our clients' evolving needs. We work closely with our clients to understand their concerns, requirements, strategic objectives, and infrastructure so that we can support them accordingly. Our foundational principles are accuracy, efficiency, and transparency. Our solutions are designed to be user-friendly and flexible. We see ourselves as an extension of our clients’ internal teams, which allows us to work to advance our solutions and provide support for their growing business needs. Understanding how our clients use our products and services fuels our product development road map, especially in terms of technology as we continually work to improve our client portal. In addition, we regularly monitor statutory and regulatory changes from CMS, HHS, NCQA, and others. The Advantmed leadership team is composed of seasoned healthcare veterans, with extensive quality and risk adjustment expertise. The leadership team oversees a global staff of over 1,800 employees. Notably, we are HITRUST certified, and all data resides within the United States.
See more Advantmed offers

Job description

Job Title: Call Center Representative

Location: Remote (United States) 

Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.

Availability: Immediate

Hourly Rate: $12-$15 per hour, depending on the experience and skill sets

Job Type: Seasonal 

Please watch this video to get a better understanding of the role: RR, Call Center Representative

Job Summary: 

We are currently seeking motivated individuals to join our team as Remote Call Center representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching and support provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, all while ensuring the seamless collection of patient records. 

Requirements

Key Responsibilities: 

  • Join our team as a Remote Call Center Representative, providing crucial support from the comfort of your home. We offer comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence in your skills. 
  • As a Temporary Remote Call Center Representative, your primary responsibility will be managing day-to-day verification and follow-up calls with healthcare providers to collect patient records. 
  • Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. 
  • Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. 
  • Flexibility is key, as your 9-hour shift will be scheduled between 6 am - 6 pm PST, to be assigned upon completing training. 
  • Swiftly utilize MS Office tools to streamline tasks and enhance productivity. 

Qualifications: 

  • Excellent communication skills to engage effectively with healthcare providers. 
  • Ability to build and maintain positive relationships with healthcare professionals. 
  • Customer-focused with proficiency in internet usage and MS Office applications. 
  • Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills. 
  • Ensure high-speed internet access at home and the ability to connect via Ethernet. 
  • Equipped with a Windows-based laptop/desktop featuring video calling capabilities. 
  • Availability to be on video during the entire training period. 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Center Experience

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Adaptability
  • Basic Internet Skills
  • Customer Service
  • Physical Flexibility
  • Microsoft Office
  • Social Skills
Are you interested?

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