Data Compliance represents one of the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
Do you frequently explore technologies in search of how they work? Are you interested in teaching and sharing complex topics into easy-to-understand explanations? Are you interested in being directly responsible for enhancing the trust of customers and protecting the Microsoft brand? If yes, then this role is for you!
The Customer Experience Engineering (CxE) organization helps our customers realize the value of Microsoft’s Security portfolio by gathering requirements, acting on customer feedback and using data to drive feature feedback and product truth back to our feature PMs, engineers, and security researchers. The team is also chartered to help scale in depth product and operationalization knowledge to support the service’s incredible growth. As part of the team, you’ll have the opportunity to build strategy, lead processes across multiple teams, collaborate with product leadership, representing the voice of the customer to engineering teams and have the flexibility to impact with a creative approach. The Product Manager for Purview eDiscovery will help win deals, support field and customers in understanding solution value and alignment to the practice of privacy, quickly onboard customers to the service enabling consumption, deliver top-notch customer enablement, drives deep and meaningful feedback to engineering while informing the roadmap, and ensures a great customer and partner experience.
Responsibilities
- Develop a understanding of customer needs and challenges, market pressures, and business opportunity. Be grounded in customer and business requirements and be the voice of the customer.
- Provide subject matter expertise and lead technical and compliance conversations to prioritize, define, and validate eDiscovery requirements.
- Work with customers to understand their data compliance and eDiscovery requirements across different business verticals and help the team develop roadmaps to achieve these requirements.
- Partner with engineering product teams across Microsoft Security to identify trends and achieve data compliance and archive requirements as One Microsoft.
- Ability to understand existing eDiscovery tools in the market.
- Work with customers to onboard and support their eDiscovery needs for M365 and beyond.
- Collaborative attitude coupled with ability to work toward customer & business goals.
- Great communication and presentation skills.
- Personal drive and impact with a desire to make things happen.
- Technical curiosity and aptitude to quickly understand service capabilities.
- Experience in cross-group, cross-functional engineering roles.
- Outstanding customer focus.
Qualifications
- 5+ years experience in engineering, product/technical program management, data analysis, or product development
- 5+ years experience managing cross-functional and/or cross-team projects.
- 5+ years of experience in a customer facing role with any of the following: Compliance, eDiscovery, data retention, data minimization, data access measures, and risk management.
- Technical aptitude with a deep understanding of data and cloud services.
Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
