Job Description
Who is Advanced Customer Services?
First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.
Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichment to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s)
Responsibilities:
- This position is for an experienced professional with a hands-on functional background in the Oracle HCM Cloud (SaaS) and/or Oracle Taleo suite of products.
- Ideal candidate understands not only the concepts of Human Capital Management but also how they apply to the day-to-day processes of a Production business environment.
- Responsible for supporting critical business operations.
- Works independently to provide quality services to multiple customer engagements.
- Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs.
- Applies Oracle methodology, company procedures, and leading practices.
Requirements:
The ideal candidate will typically be expected to demonstrate the following qualities:
- Good techno-functional skills in Oracle Fusion Applications in Human Capital Management area
- Should be expert on Fusion HCM SaaS Modules like Core HCM, Payroll (UK Payroll knowledge is preferred), Absence Management, Benefits , Fast Formulas HDL & Security.
- Should have strong customer facing skills.
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business.
- Excellent team player, willing to learn new technologies & problem-solving skills.
- Strong organization skills, detail oriented & communication skills.
- University degree, with post graduate technical or management qualifications
- Foreign language proficiency (Italian, German, Spanish, Dutch, Swedish)
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
