Job description

About Truv:

Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.

Position overview:

We are seeking a Technical Implementation Manager to lead the successful deployment and integration of our solutions for enterprise clients. This role bridges technical expertise with project management to ensure smooth implementations while driving customer time-to-value and satisfaction.

Core Responsibilities

Own end-to-end technical implementation projects for customers and platforms

Lead technical discovery sessions to understand customer requirements and technical environment

Design implementation approaches that align with customer architecture and business needs

Identify and mitigate project risks and dependencies proactively

Manage multiple concurrent implementation projects across various stages

Guide customers through technical integration process, including API implementations

Review customer technical specifications and provide implementation guidance

Troubleshoot technical issues during implementation and testing phases

Validate customer integrations against best practices and requirements

Create and maintain technical documentation for implementations

Develop repeatable implementation processes and templates

Serve as primary technical point of contact during implementation phase

Coordinate cross-functional resources including engineering, product, and customer success teams

Lead regular project status meetings with customer technical teams

Manage customer expectations and maintain clear communication channels

Partner with Customer Success teams to ensure smooth transition post-implementation

Escalate technical blockers and provide solutions to internal and external stakeholders

Preferred Experience

Previous work with enterprise integration platforms or middleware

Familiarity with common enterprise systems (CRM, ERP, HRIS)

Experience with project management tools (Jira, Microsoft Project, etc.)

Background in technical consulting or professional services

Knowledge of agile methodologiesExperience with change management processes

Technical Skills

Strong technical aptitude and problem-solving abilities

Understanding of database concepts and data modeling

Familiarity with coding/scripting (Python, Java, SQL, etc.)

Experience with API testing tools and methodologies

Knowledge of system architecture principles

Soft Skills

Excellent project management and organizational abilities

Strong written and verbal communication skills

Ability to explain technical concepts to various audiences

Detail-oriented with strong documentation skills

Proactive problem-solving approach

Leadership and stakeholder management capabilities

Success Metrics

Implementation project completion rates and timelines

Customer time-to-value metrics

Implementation quality and defect rates

Customer satisfaction scores during implementation

Documentation quality and completeness

Process improvement contributions

Resource utilization efficiency

Knowledge base contributions

What We Offer

Competitive base salary

Performance bonus opportunities

Comprehensive benefits package including:

Health, dental, and vision insurance

401(k) matching

Stock options/equity

Professional development budget

Certification support

Remote work flexibility

Career growth opportunities

Work with cutting-edge technology

Collaborative team environment

Impact Potential

Shape implementation best practices and methodologies

Influence product development through implementation insights

Build scalable processes for company growth

Drive customer success through technical excellence

Mentor junior implementation team members

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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