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Customer Engineering Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India, Anywhere

Offer summary

Qualifications:

5+ years in Technical Support at L3 or higher, Strong Python/Java skills, Experience in Technical Debugging and Code Browsing, Solid computing fundamentals (Linux, networks), Preferred experience with cloud-native tech (Kubernetes).

Key responsabilities:

  • Diagnose and fix complex product issues
  • Analyze issue patterns and suggest improvements
  • Create solutions and contribute to knowledge articles
  • Mentor new team members
  • Help shape future data exploration practices
Atlan logo
Atlan Scaleup https://atlan.com/
201 - 500 Employees
About Atlan
Built by a data team for data teams, Atlan is the active metadata platform for the modern data stack. It stitches together metadata from various sources (Snowflake, dbt, Databricks, Looker, Tableau, Postgres, etc.) to create a unified data discovery, cataloging, lineage, and governance experience across all your data assets, from columns and queries to metrics and dashboards. Atlan facilitates a two-way movement of metadata, bringing context back into the tools and workflows that your data team uses every day — for example, in your BI tool when you wonder what a metric on the dashboard means. A pioneer in the space, Atlan was named a Leader in Forrester Wave™️: Enterprise Data Catalogs in 2024 and was recognized by Gartner seven times in 2021, including as a Cool Vendor in DataOps and in the inaugural Market Guide for Active Metadata Management. Today, we power data democratization and AI-readiness at companies like General Motors, Cisco, Autodesk, Unilever, Ralph Lauren, FOX, News Corp, Nasdaq, NextGen, Plaid, and HubSpot. We recently raised a $105M Series C, backed by top investors including GIC, Insight Partners, Sequoia Capital India, and Salesforce Ventures. For more information, visit http://www.atlan.com/ or follow us on Twitter at AtlanHQ.
See more Atlan offers

Job description

We are hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.

What will you do? 🤔
  • Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.
  • Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.
  • Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.
  • Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
  • Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
  • Train and mentor: new team members as we scale our Customer Happiness function

    • What makes you a match? 😍
  • 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.
  • Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g.
  • Reverse engineer (problem statement to code snippet)
  • Run code locally and understand the flow line by line
  • Test fixes locally and commit the changes
  • Passion for empowering users: Understand their pain points & find solutions that make a real impact.
  • Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.
  • Communication that shines: Clearly explain technical concepts to anyone.

    • Preferred:
  • Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).
  • SaaS & startup environment familiarity.
  • Worked as a Software Engineer (bug-fixing and/or feature development)
  • Experience leading a technical team.

    • What you will get?
  • Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.
  • Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
  • Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing. 
    • Join the Atlan revolution and unleash your potential as a Customer Engineering Specialist.

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Java (Programming Language)Technical SupportMicrosoft NetworkingScriptingKnowledge ManagementKubernetesLinuxSoftware EngineeringPython (Programming Language)gRPCAmazon Web ServicesLog AnalysisDebuggingMicrosoft AzureRESTful API

    Other Skills

    • Problem Solving
    • Communication
    • Mentorship
    Are you interested?

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