Sales Representative - Spanish Speaking (ZR_17653_JOB)

This is a remote position.

About Us: We are a leading provider of machines and their replacement parts & accessories. We pride ourselves on delivering high-quality products and exceptional customer service. We are currently seeking a dynamic individual to join our team as a Sales and Spanish Customer Support Representative.

Job Description: The Sales and Spanish Customer Support Representative will be responsible for handling the entire sales process for replacement parts & accessories and providing customer support for Spanish-speaking clients. This role includes managing customer inquiries, processing orders, providing technical support, and conducting marketing activities.

Responsibilities:

• Answer incoming calls routed to the parts support phone tree.
  
• Respond to parts-related emails  (shared email accounts)
  
• Provide technical support for parts inquiries, in collaboration with the existing sales representative.
  
• Address voicemails left in the parts voicemail box.
  
• Handle phone calls from Spanish-speaking customers, including taking orders, providing quotes, and sharing pricing and availability information.
  
• Create quotes and process orders using the Odoo ERP software.
  
• Process invoices for sold orders as needed.
  
• Collect payments for processed orders through various methods (web payment, credit card, check, ACH/wire).
  
• Manage accounts receivable for parts orders processed by this role.
  
• Conduct customer check-ins to cultivate existing relationships through phone calls and email campaigns.
  
• Engage in customer outreach to develop new relationships through phone calls and email campaigns.
  
• Execute email marketing campaigns targeting parts sales.
  
• Perform telemarketing activities for both customer farming and hunting.
  
• Provide feedback to the sales team to improve collective decision-making.
  

Requirements

• Proven experience in sales, customer service, or a related field.
  
• Strong proficiency in Spanish and English, both written and spoken.
  
• Familiarity with Odoo ERP software or similar systems.
  
• Excellent communication and interpersonal skills.
  
• Ability to manage multiple tasks and prioritize effectively.
  
• Strong problem-solving skills and technical aptitude.
  
• Experience in email marketing and telemarketing.
  
• Proactive and organized with a keen attention to detail.
  
• Ability to work independently and as part of a team.