Telesales Agent - Telecommunications Experience (ZR_17641_JOB)

This is a remote position.

Role Name: Telesales Agent

• 40 hours per week
  
• Monday to Friday
  
• 9:00 AM to 5:30 PM Auckland, New Zealand Time; 8 hours per day with a 30-minute unpaid break
  

Join a leading telecommunications company that’s revolutionizing connectivity across New Zealand. With over a decade of experience, we’re a dynamic franchise of a major telecom provider, offering cutting-edge solutions to both consumers and businesses. Our commitment to innovation and customer satisfaction drives us to continually expand our services and reach.

As a Telesales Agent, you’ll be at the forefront of our sales efforts, engaging with a diverse clientele ranging from individual consumers to established businesses. You’ll play a crucial role in growing our customer base, reactivating past clients, and maximizing the value we provide to existing accounts. This position offers a perfect blend of relationship-building and strategic selling, allowing you to develop your skills in a fast-paced, rewarding environment. You’ll work with state-of-the-art systems and have the opportunity to significantly impact our company’s growth.

• Drive sales through outbound calls, offering tailored telecom solutions to consumers and businesses
  
• Identify and capitalize on upselling and cross-selling opportunities within existing accounts
  
• Spearhead campaigns to win back former customers, showcasing our latest offerings and improvements
  
• Manage and nurture relationships with business clients, becoming their trusted telecom advisor
  
• Coordinate with field sales teams, setting up high-value appointments for in-person consultations
  
• Maintain meticulous records of customer interactions, leveraging our CRM system to track and analyze sales activities
  

Requirements

• Exceptional communication skills with the ability to build rapport quickly over the phone
  
• Proven track record in telesales or customer service, preferably in the telecommunications sector
  
• Ability to work full-time, adhering to New Zealand business hours
  
• Proficiency with CRM systems and auto-dialers, with a knack for leveraging technology in sales
  
• Strong problem-solving skills and the ability to think on your feet in dynamic customer interactions
  
• Passion for staying updated on telecom industry trends and product innovations
  
• Resilience and a positive attitude, with the drive to meet and exceed sales targets
  
• Commitment to maintaining the highest standards of data privacy and security in all customer interactions
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  
• Performance based incentives will be available