Chiropractic Lead Management (Spanish Speaking)

This is a remote position.

Responsibilities:

• Promptly respond to inbound leads generated from Facebook advertising campaigns
  

• Make outbound calls to leads who have submitted their information online
  

• Follow a provided script to pre-qualify leads, asking specific questions about pain levels and symptoms
  

• Direct qualified leads to the nearest clinic within our network of walk-in facilities
  

• Maintain a high level of professionalism and empathy when dealing with potential patients
  

• Efficiently manage varying call volumes, from 1-5 calls per day initially, with potential to increase
  

• Accurately record and update lead information in the provided system
  

• Adapt to changing business needs and potential increases in call volume
  

Requirements:

• Excellent verbal communication skills in English and Spanish
  

• Experience in customer service or call center environments
  

• Ability to follow scripts while maintaining a natural conversation flow
  

• Basic computer skills and familiarity with lead management systems
  

• Strong attention to detail and ability to record information accurately
  

• Empathetic approach when dealing with individuals experiencing pain or discomfort
  

• Flexibility to adapt to changing business needs and potential increases in workload
  

Scope:

• Handle inbound and outbound calls for lead qualification and appointment setting
  

• Operate within the hours of 10 AM to 7 PM, Monday through Friday
  

• Manage leads for a network of approximately 12 chiropractic clinics
  

• Focus on leads related to back pain, neck pain, and headaches
  

• Utilize provided scripts and systems to ensure consistent lead management
  

• Participate in ongoing training and process improvements as the business model evolves