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End User Support Engineer - Power Platform

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

Minimum of 2 years in Power Apps, Power Automate, Power BI, Strong problem-solving and troubleshooting skills, Excellent communication and collaboration skills, Fluent or Advanced English is required, Knowledge of IT SLAs and backlog tracking.

Key responsabilities:

Triage and resolve Power Platform support requests
Collaborate on incident resolution with CTO UC team
Perform root cause analysis for incident recurrence prevention
Support administration and monitor service health
Provide outage notifications and license management

Baker Hughes Large https://www.bakerhughes.com/

10001 Employees

See more Baker Hughes offers

Job description

End User Support Engineer- Power Platform

Location: Remote

Job Type: Full-time

We are seeking a dedicated Power Platform End User Support Specialist to triage and resolve Power Platform support requests. The ideal candidate will work on incidents, perform root cause analysis, and support Power Platform administration. This role involves collaborating with Digital Technology teams to deliver consistent end user support experience within a pre-defined SLAs metrics.

Key Responsibilities:

· Collaborate on resolving Power Platform incidents that requires CTO UC team engagement.

· Escalate incidents that requires vender support team engagement.

· Perform root cause analysis to prevent recurrence when applicable.

· Analyze incidents and provide FAQs inputs to reduce ticket volume and TTR.

· Support Power Platform administration activities.

· Assist with Service Health Monitoring.

· Provide outage notifications.

Assign Power Platform licenses and capacities following applicable processes.

· Ensure use cases attached to incidents are in compliance with applicable policies

Qualifications:

· Minimum of 2 years of experience with Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams)

· Strong problem-solving, troubleshooting, and root cause analysis skills.

· Excellent communication and collaboration skills.

· Fluent or Advanced English is a must

· Ability to manage multiple tasks and prioritize effectively.

· Knowledge of IT SLAs and backlog tracking.

Preferred Skills:

· Experience in conducting training sessions and knowledge transfer.

· Work experience in a multi-national organization, Energy sector is preferred, with good understanding of compliance, security, and regulatory requirements for IT systems.

· Strong understanding of Microsoft 365 services that overlaps with Power Platform services, such as, SharePoint, MS Project, MS Teams, MS Entra ID … etc.

Baker Hughes, sus subsidiarias, afiliadas, empresas controladoras y casa matriz (de manera conjunta la "Compañía"), reiteran que nunca han solicitado, no solicitan ni solicitarán ningún tipo de pago para aplicar a las vacantes publicadas por la Compañía, ni durante sus procesos de selección. Por lo tanto, antes de aplicar a cualquier vacante o iniciar un proceso de solicitud de empleo, debe cerciorarse de hacerlo a través de los canales de comunicación oficiales que se mencionan a continuación www.bakerhughes.com/careers. Si usted recibe algún tipo de oferta laboral o es contactado por un canal diferente a los mencionados, y es requerido para realizar algún tipo de pago, por favor, repórtelo al siguiente correo bakerhughes.ombuds@bakerhughes.com.