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Senior Billing Analyst

extra holidays - extra parental leave

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Boston (US)

Offer summary

Qualifications:

Bachelor’s degree preferred, 3-6 years of billing or financial analysis experience required, Expert level in Excel, Knowledge of billing systems and process improvement, Experience in a SaaS company preferred.

Key responsabilities:

Manage customer accounts and send invoices
Perform billing data analysis on SaaS usage
Maintain billing processes, policies, and customer contracts
Assist junior team members and escalate issues as needed
Handle billing complaints and discrepancies

Crunchtime Scaleup https://www.crunchtime.com/

51 - 200 Employees

See more Crunchtime offers

Job description

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

The ideal candidate will be a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. The Sr. Billing Analyst will be responsible for all billing functions and data analysis and will report directly to the Director of Billing Operations.

What you’ll do as a Sr. Billing Analyst

Manage customer accounts, send invoices, and update accounts to reflect changes
Perform billing data analysis to ensure proper billing of customers based on SaaS usage
Document and maintain billing processes, policies, and procedures
Maintain new and existing customer contracts and related record keeping
Cross departmental collaboration to support customers
Assist junior-level team members
Escalate customer issues to the Billing Lead
Handle billing complaints and discrepancies, issue credit memos when necessary

What we’re looking for

Bachelor’s degree preferred
3-6 years of experience in billing or financial analysis experience is required
Knowledge of billing responsibilities, billing systems, data analysis, and process improvement
Expert level in Excel
Experience working for a SaaS company is preferred
Ability to deal with customers directly
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills in a fast-paced environment
Willingness to work hard, take direction, and anticipate problems and their solutions without explicit guidance
A creative mind with an ability to suggest improvements

Nice to haves

Previous experience with Maxio(SaaSOptics) billing software is a plus
NetSuite experience is preferred
Experience working with a distributed/remote team

What you’ll get

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Vacation days (with premium)
PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Major medical, life, and disability insurance
Savings fund
Food vouchers
Christmas bonus (30 days)
Wellness benefits (Headspace, Ginger.io)
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
Fitness reimbursement
Learning & development funds

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.