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Enrollment Analyst

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

1-3 years of relevant work experience, Strong computer literacy.

Key responsabilities:

  • Enrolling utility accounts through online portals
  • Monitoring and troubleshooting invoice deliveries
CallTek logo
CallTek XLarge https://www.calltekinc.com/
5001 - 10000 Employees
About CallTek
CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.
See more CallTek offers

Job description

In this role, Candidate will enroll utility accounts through vendor online portals and establishing automated retrieval processes.

MAJOR DUTIES AND RESPONSIBILITES                         

Maximize the ability for online retrieval of utility bills through registration for automated delivery

Ability to navigate different vendors websites

Monitor the successful delivery of the invoices and troubleshoot issues when system identifies invoices were not received as anticipated

 MINOR DUTIES AND RESPONSIBILITIES

Contacting utility vendors for additional information if online access is blocked or additional information is needed

Other clerical work to support on-time payment of client's invoices

Requirements

  • 1-3 years of relevant work experience
  • Computer skills. Candidate should have the ability to:
  • Navigate multiple systems, programs & windows
  • Simultaneously document call notes & customer/vendor interactions S
  • Strong customer service and written skills
  • Preferred online customer support experience
KEY COMPETENCIES                  

Basic computer navigation skills

Knowledge of online customer portals and navigation of websites

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Online CommunicationPersonal Navigation AssistantCustomer Support

Other Skills

  • Customer Service
Are you interested?

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