ITS Revenue Cycle Trainer

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Join Team Tidelands and help people live better lives through better health!

Summary:

The Revenue Cycle Trainer will support the revenue operations of Tidelands Health by training end users and developing training strategies for staff. The Revenue Cycle Trainer will design, build and maintain training curriculums, lesson plans, training books, tip-sheets, and computer-based training modules for Tidelands Health workflows. This position will create and manage the training materials and learning management system competencies for module completion.

Key Responsibilities:

• Collaborate with operational stakeholders, subject matter experts, informatics, and IT to ensure training and support is aligned with approved workflows
• Collaborate with Training Coordinators and/or Organizational Development to schedule and assign coverage for classes and support; coordinate appropriate level of end user training
• Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately
• Responsible for Instructional Design including workflow-based and role-specific class content, eLearnings, job aides, and Learning Home Dashboards
• Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style-guides
• Complete job shadows, deliver training, and support end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and IT
• Develop detailed curriculum content, including scenario/workflow based training, job aids to support related policies and procedures
• Conduct training for specific application area(s)
• Provide onsite or remote support to operational users
• Deliver training when necessary and/or support end users
• Provide end user feedback to IT and identify improvement strategies for system design and implementation
• Coordinate training for new software releases and updates
• Coordinate post-live training for new and existing users
• Must track multiple documents, attend meetings and meet deadlines; strong organizational and communication skills are required
• Support the following operational groups and departments: hospital billing, professional/provider billing, finance, health information management, scheduling, registration and admission/transfer/discharge.
• Provides 24/7 on-call support to operations in a timely and effective manner. The Revenue Cycle Trainer will work off-duty shifts including evenings, nights, and weekends in order to fully support Tidelands Health operations during times of major installs.
• Majority of time on job will be at assigned facility but must be able to travel to support major implementations at other Tidelands Health facilities.
• Performs other duties as assigned or directed to ensure the smooth operation of the department.

Qualifications

Required

• Bachelor’s Degree
• Minimum of 3 years of experience designing and delivering software training curriculum for healthcare systems is preferred
• Knowledge of adult learners and teaching principles
• Certification in at least one of the following Epic modules: Cadence, Prelude, Grand Central, HIM, HB, PB, HB Claims, PB Claims, Employee Health
• Epic Principal Training certification

Preferred

• Master’s Degree
• 5 or more years of experience designing and delivering software training curriculum for healthcare systems is preferred
• Prior experience in testing and training on Epic Systems preferred

• 2 or more certifications in the following Epic modules: Cadence, Prelude, Grand Central, HIM, HB, PB, HB Claims, PB Claims, Employee Health

• Professional organization membership related to job responsibilities

Physical Requirements: Light-Medium Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.