Offer summary
Qualifications:
Previous customer service experience required, Fluency in Mandarin is essential, Strong verbal and written communication skills, Ability to work remotely in a fast-paced environment, Passion for learning and tackling challenges.
Key responsabilities:
- Acting as the primary contact for parent-clients
- Ensuring parent concerns are addressed quickly
- Building long-lasting relationships with parents and students
- Providing support and consultation via WeChat, email, and phone calls