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Remote Customer Service Representative

Remote: 
Full Remote
Contract: 
Salary: 
35 - 38K yearly
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Previous customer service experience required, Fluency in Mandarin is essential, Strong verbal and written communication skills, Ability to work remotely in a fast-paced environment, Passion for learning and tackling challenges.

Key responsabilities:

  • Acting as the primary contact for parent-clients
  • Ensuring parent concerns are addressed quickly
  • Building long-lasting relationships with parents and students
  • Providing support and consultation via WeChat, email, and phone calls
Think Academy US logo
Think Academy US Edtech: Education + Technology Scaleup https://www.thethinkacademy.com/
51 - 200 Employees
See more Think Academy US offers

Job description

Job Title: Remote Customer Service Representative

Job type: Full-Time 30-40 hours/week (Contractor)

Location: Remote

Intended Start Date: ASAP


Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role:

Think Academy U.S. is seeking an enthusiastic Customer Service Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will be able to have the opportunity to build scalable systems and processes for a great customer journey.

As a Customer Service Representative your responsibilities include:

  • Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
  • Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
  • Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
  • Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Work Hours:

  • 8:30am - 5:30pm (Pacific Time)

What We’re Looking For:

  • Previous customer service or customer facing related experience is highly desired.
  • Passion for learning and excitement to grow by tackling challenges head-on within a team.
  • Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs.
  • Comfortable working in a remote, fast-paced, and dynamic environment.
  • Quick and clear in communication, with a knack for timely responses.
  • Fluency in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits:

  • Flexible Remote Work: Work from anywhere that suits you best!
  • Performance-Based Commission: Rewarding hard work with extra earnings.
  • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
  • Pay: $18-$20/hr

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Edtech: Education + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Problem Solving
  • Communication
  • Adaptability
  • Time Management
  • Teamwork
  • Customer Service
  • Strategic Thinking

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