Customer Care Representative

Our client is a modern funeral home focused on simplifying end-of-life services, offering cremations, personalized memorials, and transparent pricing that brings comfort and clarity to grieving families. In partnership with leading venues, they aim to elevate service standards within this space, providing exceptional care that fosters trust and appreciation from families during a time of need.

Location:

Fully remote (Work from home), 9 AM - 5 PM PST.

Position Overview:
The Customer Care Representative is the first point of contact for families seeking cremation and end-of-life services. This role involves explaining processes, presenting the company's offerings without pressure, and coordinating with internal teams to ensure smooth case handling and resolutions. This remote role supports Pacific Day Time (9 AM - 5 PM) and is ideal for candidates skilled in hospitality, with a customer-focused mindset and a drive to provide empathetic, organized support.

Key Responsibilities:

• Empathetic Customer Support: Receive and manage calls from grieving families, offering emotional support and assisting them through difficult times.

• Service Coordination: Address inquiries regarding pricing and service arrangements, providing recommendations for seamless end-of-life experiences.

• Process Guidance: Clearly communicate the cremation process to both prospective and active clients, assisting families with accurate information and updates.

• Follow-up & Engagement: Conduct follow-ups with families through phone, text, and email to keep them engaged and informed about available services.

Qualifications:

• Exceptional Hospitality Skills: Empathetic, clear, and reliable communication that builds trust and helps families navigate their situations with confidence.

• Consultative Sales Ability: Able to guide leads from initial interest through decision-making without high-pressure tactics.

• Organized & Detail-Oriented: Skillful in managing multiple priorities, adhering to regulatory requirements, and ensuring accurate follow-through on details.

• Relevant Experience: Minimum 2 years in hospitality, customer service, or consumer sales where handling delicate, nuanced situations was essential. Experience in crisis management, social work, or similar fields is a plus.

Why Join Us?
Our client is dedicated to supporting families through one of life’s most challenging experiences, creating space to honor and celebrate loved ones. This role provides an opportunity to join a growing startup, where your contributions will help shape the company’s success while fostering your own professional growth.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets