The Account Coordinator functions as a liaison between Camuto Group and customers. Collaborates with sales, distribution center, external buyers/store owners, production/sourcing and credit department to ensure timeliness of customer’ orders and provides an exceptional customer experience.
Reports to: Supervisor, Production Manager- Account Coordination
Essential Duties and Responsibilities:
• Inputs customer wholesale orders and returns into the ABS system after receiving confirmation from Account Executives and/or Production team. Adheres to specific customer requirements and ensures the accuracy of order details (style, color, material, price, shipping date, etc) in our ABS system. The Account Coordinator provides a key role on ensuring timely deliveries to customers.
• Communicates directly with customers and internal sales teams by answering questions about the product and/or orders. Communicates all delivery updates (delays, changes, ship window extensions, and suggest pull-up opportunities) and any product changes to customers. Provides support with issue resolution and customer complaints displaying a high level of professionalism.
• Reviews and manages daily booking reports for orders placed by Sales Executives (both in electronic and manual form) and from customers (Electronic Data Interchange-EDI) order.
• Verifies that the customer’s EDI is correct and is properly transferred into our system. Partners with IT teams to resolve any transmission issues if needed.
• Works with production, logistics, sales, and management to meet monthly forecast goals established by executive leadership. Partners with Sales to provide guidance on order ETA’s, allocation, shift inventory deliveries to align with the goal’s fulfillment.
• Partners with credit department for new account setups/approvals and to arrange payment methods with customers.
Required Skills and Competencies:
Required Skills:
• Excellent interpersonal communications skills.
• Detail oriented, organized, and conscientious.
• Familiar with working in at high paced environment.
Competencies
SETTING GOALS – Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities.
WORKING WITH OTHERS – Clearly articulates own, other’s goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations.
GETTING RESULTS – Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished.
Qualifications:
Minimum Experience:
• Basic knowledge of Microsoft Office (Excel, Outlook, and Word).
• 1 year of Customer Service
Preferred Qualifications:
• 1 year of data entry.
• Experience with wholesale, EDIs, and ABS.
• Retail or fashion wholesale work experience.
Minimum Education:
• Associates or Bachelors College Degree and comparable retail or fashion work experience preferred
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